Mountain Project Logo

Moonboard App Issue?

Original Post
Will Sarty · · Lawrencetown, NS · Joined Aug 2021 · Points: 225

I’ve been out of climbing for 6 weeks due to an injury (non climbing related), but train 3-4 days a week on a moonboard.


When I stopped, I had 77 benchmark problems left from V4 to V7


Now for some reason, I have 334 problems left. All of my previously logged climbs have vanished from my logbook.

However, the number of benchmarks completed; 288 in the ranking section is still accurate


Anyone else notice this and find a solution?

scn · · Unknown Hometown · Joined Apr 2015 · Points: 0

Check your emails that you have Moonboard account with.  They sent an email on the way to update the app.  That Could be the issue.  Or if you  can’t find that email just delete the app and then reinstall and re-log in

Dan Schmidt · · Eugene, OR · Joined Feb 2016 · Points: 349

I had to delete and reinstall the app, reset my password using the website, then login using username/password. The website rejected the iOS auto-generated password but didn't render an error message, but I was able to reset it by tweaking it a bit. (I'm not sure what I did exactly to get it to work; I just played around with characters / length until I could submit.) Once I did all that I was able to login again, logbook intact.

FWIW I haven't tried logging in with Apple/Google since resetting everything. For whatever reason that has been buggy as hell for me in the past—at one point, it caused duplicate accounts to be created, which Moon support had to resolve for me—so I'm avoiding it for now.

Reach out to them about the missing benchmarks / logbook. I bet that can be restored.

Seth Morgan · · Coeur d'Alene-Spokane · Joined Oct 2016 · Points: 577

I had the same exact problem and uninstalled and reinstalled even after having updated the app. It ended up working.

Mike Shorts · · Unknown Hometown · Joined May 2019 · Points: 10

Same for me. I needed to delete and reinstall the app (iOS).

Mark White · · White Rock, NM · Joined Mar 2019 · Points: 35

Out of curiosity, have any of you been able to use the contacts feature in the updated app? Hoping to share problem lists with the folks I train with but that feature seems broken.

scn · · Unknown Hometown · Joined Apr 2015 · Points: 0
Mark White wrote:

Out of curiosity, have any of you been able to use the contacts feature in the updated app? Hoping to share problem lists with the folks I train with but that feature seems broken.

Seems to work for me

Guideline #1: Don't be a jerk.

Training Forum
Post a Reply to "Moonboard App Issue?"

Log In to Reply
Welcome

Join the Community! It's FREE

Already have an account? Login to close this notice.