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Whatever happened to Chacos?

Original Post
Sockeye Scully · · The Socialist Republic of M… · Joined Jun 2015 · Points: 70

I was chatting with a friend of mine and I told him I was looking to get Chacos after having a pair I loved in college. He told me that quality has gone down hill and that they aren't made in America anymore, or at least only the custom ones are. Also no more vibram sole? I used Chacos a bunch for hiking and approach shoes and am sad to hear if this is true. Can anyone confirm this? Am I relegated to bedrocks or lunas, which while cool don't quite fit right. Help a crunchy climber avoid wearing shoes. 

Camdon Kay · · Idaho · Joined Mar 2021 · Points: 3,542

I’ve put mine through the wringer and they’ve held up well. Chaco just came to a local coffee shop this past week and was giving out free stickers and doing free custom repair jobs. Mine are currently being resoled and having new straps installed. They’re a few years old, to be fair

Jake Tarren · · Unknown Hometown · Joined Dec 2022 · Points: 0

I've been bouncing between different sandel brands for years and years, I've tried Choco, Rainbows, Olaki (spelled wrong I know...), tevas, birkennstocks, sperrys, and a few others.  I always end up picking up another set of chocos and being disappointed.  When I was a kid I emailed a picture of an eaten pair and a cute picture of my dog and they sent me a new pair immediately, now I send in a warranty claim for a torn strap after 2 months and they say it's not covered...

I've tried bedrock on, but just hate the way they feel, maybe I'll pick up some Lunas next...

Jake Tarren · · Unknown Hometown · Joined Dec 2022 · Points: 0
Camdon Kay wrote:

I’ve put mine through the wringer and they’ve held up well. Chaco just came to a local coffee shop this past week and was giving out free stickers and doing free custom repair jobs. Mine are currently being resoled and having new straps installed. They’re a few years old, to be fair

Oh that's great to hear! Maybe they're getting back to their original roots.

Camdon Kay · · Idaho · Joined Mar 2021 · Points: 3,542
Jake Tarren wrote:

Oh that's great to hear! Maybe they're getting back to their original roots.

I’ll let you know if the quality post-repair seems lacking!

James - · · Mid-Atlantic · Joined Jun 2022 · Points: 0

Your friend is wrong, they’re fine.

Pony up for a custom order if Made In The USA is important to you. Colorado and Terreno outsoles are still made by Vibram.

I wish I could still order them with AquaStealth soles, but that is not Chaco’s fault.

Sockeye Scully · · The Socialist Republic of M… · Joined Jun 2015 · Points: 70
Jake Tarren wrote:

I've been bouncing between different sandel brands for years and years, I've tried Choco, Rainbows, Olaki (spelled wrong I know...), tevas, birkennstocks, sperrys, and a few others.  I always end up picking up another set of chocos and being disappointed.  When I was a kid I emailed a picture of an eaten pair and a cute picture of my dog and they sent me a new pair immediately, now I send in a warranty claim for a torn strap after 2 months and they say it's not covered...

I've tried bedrock on, but just hate the way they feel, maybe I'll pick up some Lunas next...

I have both too. Lunas are great but the velcro straps don't stay on well if you have a "meaty" foot. Bedrocks are also pretty great but my big regret is not sizing up for them and also the little "thong" cuts between my toes. Maybe I'll try a newer pair and not to sound like a hipster, but it seems like when something gets just that much more popular the quality goes a bit down hill. 

Jake Tarren · · Unknown Hometown · Joined Dec 2022 · Points: 0
Sockeye Scully wrote:

I have both too. Lunas are great but the velcro straps don't stay on well if you have a "meaty" foot. Bedrocks are also pretty great but my big regret is not sizing up for them and also the little "thong" cuts between my toes. Maybe I'll try a newer pair and not to sound like a hipster, but it seems like when something gets just that much more popular the quality goes a bit down hill. 

I think most of the reason I'm upset is because my first pair lasted ~5 years and they even let me upsize as I was growing out of them when they warrantied them afrer my dog ate one. Now I'm lucky if I get 2 out of them and their CS is shit.

Patrick L · · Idyllwild · Joined Jan 2019 · Points: 0

The new ones aren't the same, the arch support is smaller and the quality is lower. I wear chaco flip flops, I had a pair of the old ones that I bought at an rei used gear sale and lasted 11 years and I'm an offshore fisherman. They were still going strong when my dog ate the strap when she was a puppy. New ones are much better than something like teva or a lot of other brands, you'll get a few years out of them but not a decade, and they aren't anywhere close to being as good for being on your feet all day. 

Greg Steele · · SLC, UT · Joined Jun 2020 · Points: 60
Jake Tarren wrote:

...even let me upsize as i was growing out of them when they warrantied them afrer my do ate one. Now I'm lucky if I get 2 out of them and their CS is shit.

And by "CS is shit" you mean they won't send you free sandals when an ill-trained animal destroys them? Maybe that is why they can't afford to give good CS? One is a courtesy, the expectation of that treatment is not poor CS.

Greg Steele · · SLC, UT · Joined Jun 2020 · Points: 60
Jake Tarren wrote:

...even let me upsize as i was growing out of them when they warrantied them afrer my do ate one. Now I'm lucky if I get 2 out of them and their CS is shit.

And by "CS is shit" you mean they won't send you free sandals when an ill-trained animal destroys them? Maybe that is why they can't afford to give good CS? One is a courtesy, the expectation of that treatment is not poor CS.

Lion Forest · · New England · Joined Nov 2020 · Points: 0

I just got rid of my last USA Z1 pair that had the vibram soles, I've had a newer model for since Feb and its been fine.  

philip bone · · sonora · Joined Dec 2011 · Points: 0

I heard he was living under an overpass in Sacremento.

Kevin Crum · · Oakdale · Joined Dec 2013 · Points: 56
philip bone wrote:

I heard he was living under an overpass in Sacremento.

You’re thinking of someone else. This thread is about singer for the band “U2”

philip bone · · sonora · Joined Dec 2011 · Points: 0

ayve lost me edge

Jake Tarren · · Unknown Hometown · Joined Dec 2022 · Points: 0
Greg Steele wrote:

And by "CS is shit" you mean they won't send you free sandals when an ill-trained animal destroys them? Maybe that is why they can't afford to give good CS? One is a courtesy, the expectation of that treatment is not poor CS.

Uhh, no. Did you even read my above posts in this thread? As I said above, they refused to cover a flip flop failure after ~2 months of normal wear.  That _is_ "shit customer service" when I paid 60USD+ or whatever they cost...

Branch Bird · · Boise, ID · Joined Feb 2019 · Points: 0

I wear mine year round. I soak them in hot springs, swim in the lakes, hike them to death, lose them in the van, dog plays with them outside, etc. They hold up really really well. 

SICgrips · · Charlottesville · Joined Dec 2012 · Points: 146

Chaco = lead sleds. Big, heavy and clunky. Switched to Earth Runners and never looked back. 

buck chuck · · Unknown Hometown · Joined Sep 2021 · Points: 0

why not support a fellow climber from VT? Custom options available and uses BD webbing. I can attest to the comfort and quality.

https://www.deliberatelifedesigns.com/shop

jacob m s · · Provo, Utah · Joined Apr 2011 · Points: 135

Chaco are still great, yes they are big, clunky, heavy, but they also are durable and comfortable. 

Upgrade for the vibram soles if you can afford it, their chaco grip doesn't last nearly as long and isn't as grippy. 

Guideline #1: Don't be a jerk.

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