Patagonia clothing life Guarantee?

Hey guys, I bought a new Patagonia jacket on ebay like 2 months ago.
Now I just been through a sad fire accident where my jacket ended up catchin flames.
now I've always been told, if anything happen to your Patagonia cloths the company will take care of it..
its obviously an un repairable item now. Do you think I have a shot to get a new jacket from Patagonia if I send it to them ?

Was it a freak gasoline fight accident?

Oran Frydman wrote: Hey guys, I bought a new Patagonia jacket on ebay like 2 months ago.
Now I just been through a sad fire accident where my jacket ended up catchin flames.
now I've always been told, if anything happen to your Patagonia cloths the company will take care of it..
its obviously an un repairable item now. Do you think I have a shot to get a new jacket from Patagonia if I send it to them ?

No. Unless Patagonia said the item was fireproof in their description. They're really generous but not stupid. 

You might not get a new jacket if they are beyond repair, if this is the case you may get a voucher for the jacket's amount to their online store.  

They are really good about their warranty.  

I wish !
it was just infront of an heater in Patagonia and nylon started catchin flames after
poor Nano-Air
RIP

Señor Arroz wrote:

No. Unless Patagonia said the item was fireproof in their description. They're really generous but not stupid. 

Nano - Air Patagonia hoody do you know?

Oran Frydman wrote:

Nano - Air Patagonia hoody do you know?

Have you tested it by wearing ONLY that garment and walking through flames? That's the best way to decide.

Oran Frydman wrote: Hey guys, I bought a new Patagonia jacket on ebay like 2 months ago.
Now I just been through a sad fire accident where my jacket ended up catchin flames.
now I've always been told, if anything happen to your Patagonia cloths the company will take care of it..
its obviously an un repairable item now. Do you think I have a shot to get a new jacket from Patagonia if I send it to them ?

If you had "integrity," you wouldn't ask Patagonia to replace it.

Oran Frydman wrote:

Eric wrote: You never know.  Just be honest.

+1 I got a free rope from Mammut this way, along with a lot of other stuff over the years. Just tell them what happened. Patagonia likes to take care of their climber customers, because we help them maintain an image that helps them sell to everyone else. Patagonia gave me a new nano air after a chipmunk or something ate up the sleeve in yosemite.

I've brought stuff back to them for decades the last response I got on a broken zipper on a really nice pair of ski pants was "well we can get it repaired for you but that will take 4-6 weeks, or you can go to the rack over there and pick out any new pair you want"

I walked out with a brand new pair.....

My experience with Patagonia warranty.  Bought a fleece jacket in 1981.  Sometime about 9991 or 1992, the zipper had broken and I took it in to their store to see if it could be replaced for a nominal fee.  The clerk took one look at it and said, 'It's under warranty.  We will fix, no charge.  But it won't be a high priority, give us a week."  Zipper was replaced and is still working just fine.

More importantly, that jacket has served me very well in some extremely daunting circumstances - rough bivvies during SAR operations and the like.  Best clothing I have ever owned.

I've both shipped and brought in-person to a store quite a few items back to Patagonia (some to be replaced and some to be repaired), but I've still yet to have them actually repair something.  Even for items that A) a salesperson in the store said could be repaired and B) I said I wanted to keep even if repair was impossible, their default seems to be email me a gift certificate for the value of item or the lowest sale price they've offered it at.  So I bet if you sent it into them you'd at least get something.

Señor Arroz wrote:

Tenacious tape even comes in fancy pre-cut shapes, you can have a silouet of a bison or a wold to hide the damage, instead of just a plain circle...

the thing is that it was completely my fault.

I'm sorry to hear about your Nano Air. Unfortunately the damage described to your jacket does not fit our ironclad warranty. "If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge." The Patagonia warranty was developed to give recourse to customers whose garments failed them because of dissatisfaction at the time of receipt, defects or poor workmanship.

This warranty does not cover fit, color preference, wear-and-tear, accidents or other problems unrelated to the intended use of the garment. This especially holds true for garments that are several years old and well worn. While we do accept returns for fit/color, we ask that they be made as soon as you know the garment is not going to work, ideally within the same season it was purchased

That's Patagonia response when I asked them what are my options
for all those who uploaded the Tapes and all that, the jacket has holes from the interior all the way through exterior do you still recommend using it?

Oran Frydman wrote: Hey guys, I bought a new Patagonia jacket on ebay like 2 months ago.
Now I just been through a sad fire accident where my jacket ended up catchin flames.
now I've always been told, if anything happen to your Patagonia cloths the company will take care of it..
its obviously an un repairable item now. Do you think I have a shot to get a new jacket from Patagonia if I send it to them ?

Lookout for their worn wear team. It's a traveling repair shop by Patagonia. I've seen them do some magic. 

The "reasonable charge" for repair is free, in my experience... I'd suggest that you just ask for professional repair. Even if it costs a little (it might be free), it's probably your best option in the long run. There is really no comparison between a professional repair and a gear aid patch.

Just pay them to repair it. I had a dog chew a hole entirely through the hood of my nano air and chew off some of the main zipper. Patagonia fixed it and you can barely tell anything is different than new. They did an amazing job.