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Mountain hardwear direkt 2 tent warranty?

Original Post
akafaultline · · Unknown Hometown · Joined Nov 2007 · Points: 225

Have a direkt 2 that is delaminating at the taper seams.   I assume mountain hardwear will replace the tent under warranty but since they don’t make the tent anymore-and don’t offer anything remotely similar they likely don’t have anything to replace the  tent with.  Should I risk sending the tent back or use it on some climbs this summer.  It’s pretty systemic along the whole floor seam.   I love the tent and don’t really want to get rid of it. Thoughts.  Thanks?

Hey
Cameron Habib · · Unknown Hometown · Joined Dec 2017 · Points: 0

You should just call them up and see what they say as far as warranty goes. If they don't cover it though, you could just get a bottle of seam sealer and stop it from getting any worse.

Ancent · · Reno, NV · Joined Apr 2015 · Points: 34

They were too nice when I had a tent issue. The poles had a defect and snapped in half--which occurred years after they stopped making the tent--and they sent me a comparable new tent at no cost. They didn't question anything and it was way out of warranty. The worst thing about this is that I still have a body (the old one) with no poles that fit it... It's worth reaching out to them. Tell them your concerns about not wanting to get rid of it if they don't have a comparable model.

ltgelb · · Unknown Hometown · Joined May 2016 · Points: 0

I had a similar thing happen, with a discontinued tent delaminating at the seams. They gave me store credit to buy whatever similar priced  tent I wanted, since they couldn't give me a new one. It was a very smooth exchange, but did take a few months with the shipping and back and fourth emailing. Since the tent was almost ten years old at that point I was extremely impressed that they honored the warranty.

Alicia Sokolowski · · Brooklyn, NY · Joined Aug 2010 · Points: 1,771

Definitely call.  My experience was the same as those above.  I had a pole snap on a 5-6 year old tent in a gnarly desert windstorm.  They sent me a new tent.  That was in 2011.  I still use the replacement tent regularly without issue.

akafaultline · · Unknown Hometown · Joined Nov 2007 · Points: 225
Briggs Lazalde wrote:

Uh 4 season tents aren't waterproof just fyi. This is a well known fact I thought. Despite that, I set mine up side by side w another tent right before a rain storm. Soaked through entirely. Sopping wet mess but these aren't designed for rain or water at altitude. I wouldn't worry about taped seams for a split second.

the tent is definitely waterproof as illustrated by the polyurethane coating. Ive used this tent in the rain and stayed dry-but of course its a single layer so condensation is always an issue.  most four season tents are waterproof IME as illustrated by various north face, big agnes, hilleberg that i have used-barring BD. 

Otherwise-thanks everybody for the help.  Ill contact them soon.  thanks  

akafaultline · · Unknown Hometown · Joined Nov 2007 · Points: 225

I have had the fly creek-biggest piece of shit ever.   sold it immediately-definitely not up to alaska rain or wind at all. Cant tell me that my ve-25 isnt waterproof (which is a four season tent) or the big agnes battle mountain-i use them a lot in alaskan summers because they are so much more waterproof than shitty 3 season tents. If you dont see the value in taped seams-you havent been hunting or sea kayaking, or camping in kodiak or PWS, simple as that. 

Kyle Tarry · · Portland, OR · Joined Mar 2015 · Points: 448
Briggs Lazalde wrote:

Uh 4 season tents aren't waterproof just fyi. This is a well known fact I thought.

Certain materials that are used for certain single wall 4-season tents have lower hydrostatic head than other materials used in other tents (including 3-season tents).  For example, the material used on some versions of the BD Firstlight is fairly well known for being not waterproof in certain conditions.  However, there are lots of 4-season tents that are completely bombproof (Hilleberg expedition tents, for example), and the Direkt 2 is also made of waterproof material.  So, some 4-season tents are definitely not waterproof, but others definitely are.

It scores a 6/10 by outsoorgearlab on weatherproofness

This metric is not in any way a quantitative statement on waterproofness; the field that it got a 6/10 on isn't even specifically about being waterproof, it's "weather/storm resistance."  This includes burliness, wind resistance, tie-down points, etc.

Furthermore, in the exact review you cite, they specifically say that the tent is waterproof multiple times.  Here are a few direct quotes:

"The Direkt 2 is marvelous in that it improves upon the Black Diamond Firstlight, our previous favorite ultralight alpine tent, by increasing strength and by being 100 percent waterproof."

"The Diretk 2 is heaven when it's nuking out and you are frozen and exhausted. The tent's polyurethane coated nylon fabric is waterproof and all of the seams are sealed. "

"The advantages of being waterproof are obvious: the tent works in rain and resists water from melting snow. Being waterproof is also useful because the fabric is less breathable, which makes you warmer."

Perhaps you should consider re-reading their review.  Here's the link: https://www.outdoorgearlab.com/reviews/camping-and-hiking/4-season-tent/mountain-hardwear-direkt-2

K man you win. testosterone overload is crippling

There's no reason to get sassy, you charged in and made an incorrect claim, and did it in a fairly uncouth manner ("This is a well known fact I thought.")  Don't be grumpy that you got corrected.

akafaultline · · Unknown Hometown · Joined Nov 2007 · Points: 225
Briggs Lazalde wrote:

Uh 4 season tents aren't waterproof just fyi. This is a well known fact I thought. Despite that, I set mine up side by side w another tent right before a rain storm. Soaked through entirely. Sopping wet mess but these aren't designed for rain or water at altitude. I wouldn't worry about taped seams for a split second.

This is two  illustrations of why mountain project sucks: drama and dick measuring.  

You go to most other outdoor forums such as hunting, paragliding or off-roading and people legitimately want to share beta and help.  I know relatively little about boating-but I have a boat and go to boating forums and ask questions and people are cool about it.  Go to a hunting forum and ask about others experiences with the 460 between a .500 handgun and people are cool.   I assume MPs problem is due in part to all the wannabe/new/young or insecure climbers and mountaineers that have to rip on others to make themselves feel strong.  

Trad Princess · · Not That Into Climbing · Joined Jan 2012 · Points: 1,175
akafaultline wrote:

This is two  illustrations of why mountain project sucks: drama and dick measuring.  

You go to most other outdoor forums such as hunting, paragliding or off-roading and people legitimately want to share beta and help.  I know relatively little about boating-but I have a boat and go to boating forums and ask questions and people are cool about it.  Go to a hunting forum and ask about others experiences with the 460 between a .500 handgun and people are cool.   I assume MPs problem is due in part to all the wannabe/new/young or insecure climbers and mountaineers that have to rip on others to make themselves feel strong.  

I have to take issue here - sure, this place is rife with dewshebags.  Lord have mercy so many.  

However, the nature of the online forum seems to attract them.  I've seen similar behavior in Jeep forums, knife forums, etc etc.  It doesn't matter what the subject, it's all about the dick-measure, baby!  Social media and online forums bring out the absolute worst in people, and by that, I mean they are just themselves, because inherently, all people are trash.

BTW:  Briggs, way lite troll, man.  Spend some time in my single wall event tent and tell me it's not waterproof.  LOL.  Next you'll go to the cooking forum and claim that butter isn't fattening. 

akafaultline · · Unknown Hometown · Joined Nov 2007 · Points: 225
Addem Bursh wrote:

I have to take issue here - sure, this place is rife with dewshebags.  Lord have mercy so many.  

However, the nature of the online forum seems to attract them.  I've seen similar behavior in Jeep forums, knife forums, etc etc.  It doesn't matter what the subject, it's all about the dick-measure, baby!  Social media and online forums bring out the absolute worst in people, and by that, I mean they are just themselves, because inherently, all people are trash.

BTW:  Briggs, way lite troll, man.  Spend some time in my single wall event tent and tell me it's not waterproof.  LOL.  Next you'll go to the cooking forum and claim that butter isn't fattening. 

Lol.  Fair enough.  Just seems mp is high drama compared to the forums I’m on 

Cameron Habib · · Unknown Hometown · Joined Dec 2017 · Points: 0
akafaultline wrote:

This is two  illustrations of why mountain project sucks: drama and dick measuring.  

Why exactly are you here then?

Trad Princess · · Not That Into Climbing · Joined Jan 2012 · Points: 1,175
Jake Jones wrote:

I presume he was looking for helpful information about his tent.  

Got em

Billcoe · · Pacific Northwet · Joined Mar 2006 · Points: 936

I haven't even used mine yet. So hard to keep up. 

Guideline #1: Don't be a jerk.

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