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marmot "lifetime" warranty worthless for me
Ryan Nevius wrote:14 days of use (2 weeks per year) over 4 years...that's 56 days of use. That's not a lot...but is it "minimal"?well ask yourself ... if you wear this jacket for 56 days of rain walking around vancouver or seattle ... and it comes apart each time will you be expected to buy a new rain jacket every 2 months now im not the biggest fan of dead birds as everyone knows ... but even their rain jackets last more than 2 months in our vancouver rain !!! ;) |
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After owning a retail store for 20 years, dealing with this situation for even more, there is only one conclusion: |
Tom-osaurus Rex wrote:Uh, no. Packs are meant to be grabbed stuffed and over stuffed.From my experience of owning over 100 technical packs in the past 20 years (from many different manufacturers)....they're not as robust as your quote above... |
bearbreeder wrote: this is a roll top bag ... you will notice that the delamination is occurring right at the top edges ... when the bag is closed these are protected from "hauling" ... a "stand up" company doesnt claim a "lifetime" warranty that really isnt "lifetime" since you posted about "top products" ... lets see what a 2 min google search with "marmot delaminate" come up with ...Did not realize it was a roll top. If so, the engineers should have taken that into consideration when designing the pack/coating as naturally you would be grabbing the top endges more than with top loaders, etc. I'll concede this point. So Lifetime warranty should mean as you say especially in this case. Maybe trying again will help your cause? My experience with Marmot has been incredible. Whenever I have had to deal with their customer service department they were more than accomodating. In fact, I was shocked at the "extras" they threw in to make me happy. When you approached them about the pack issue - were you nice about it or did you come at them aggressively? *not trying to be a jerk but trying to help you. In regards to "2 min" searches, I did one for Marmot PACK reviews and came up with a ton of positives...so not sure where you want to go with that part of your argument where you found JACKETS having delam problems. |
Roots wrote: Did not realize it was a roll top. If so, the engineers should have taken that into consideration when designing the pack/coating as naturally you would be grabbing the top endges more than with top loaders, etc. I'll concede this point. So Lifetime warranty should mean as you say especially in this case. Maybe trying again will help your cause? My experience with Marmot has been incredible. Whenever I have had to deal with their customer service department they were more than accomodating. In fact, I was shocked at the "extras" they threw in to make me happy. When you approached them about the pack issue - were you nice about it or did you come at them aggressively? *not trying to be a jerk but trying to help you. In regards to "2 min" searches, I did one for Marmot PACK reviews and came up with a ton of positives...so not sure where you want to go with that part of your argument where you found JACKETS having delam problems.i dropped it off in person and had a nice conversation with the lady at their canada warranty office as to JACKETS ... "top products" should be top products regardless ... whether its a jacket, tents or a bag as should their "lifetime warranty" it all reflects on the brand ;) |
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Even the Dude knows there's no such thing as a nice marmot! |
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so i went to their office and had a nice chat |
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I have a friend who is a very avid Mountain Biker and Skiier (well over 100 days/year for both). He literally bases his purchases on these warrantees because he destroys his gear. He'll go through a pair of skis or two per season, same with ski clothing (arcteryx) and mountain bike tires, chains, wheels etc. For years I would listen to him recant stories of his returns to REI. When REI told him they no longer wanted his business close to four years ago, he started returning stuff to the manufacturers. When they stopped offering him full replacement or replacement value, he started returning stuff to Gore-Tex and now only purchases gear from Backcountry.com due to their lax return policy. |
Patrick Mulligan wrote: Its total bullshit, and is one of the reasons truly good gear with strong warrantees is so expensive (not to mention why so many of the ski bums I know are no longer sporting duct tape on their stuff).outdoor research and eddie bauer are sooooo expensive ??? thats most interesting .... hmmmmm ;) |
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And I'm sure when they change their policy too you'll cut and paste the same complaint on all the forums again. Same shit, different day. rinse, repeat, so on and so on. |
Ray Pinpillage wrote:And I'm sure when they change their policy too you'll cut and paste the same complaint on all the forums again. Same shit, different day. rinse, repeat, so on and so on.blah blah blah i think its interesting that the commentators that actually own retail stores and worked at marmot have indicated that it should be covered but MP "experts" like yourself just whine time to vote for OBAMA !!! ;) |
bearbreeder wrote: blah blah blah i think its interesting that the commentators that actually own retail stores and worked at marmot have indicated that it should be covered but MP "experts" like yourself just whine time to vote for OBAMA !!! ;)I think you need to read his (ex-marmot employee) response more carefully. People like you are why they tightened the policy. You were the loudest proponent of the "REI rental," loudly bragging that if it was hurting them they'd change it. They changed the policy b/c of people like you that abused it. Marmot did the same. Perhaps you never took advantage of Marmot \'s return policy, but someone like you did. People like you ruined both policies, then get on the internet to whine about it. You are proving Ray's point. You previously bragged about abusing generous policies, generous policies changed, now you whine about returns that should have been accepted not being accepted. You made your bed, now sleep in it (quietly). Unfortunately, you, and people like you, screwed both of these policies for others. Ray was spot on. |
Paul-B wrote: I think you need to read his (ex-marmot employee) response more carefully. People like you are why they tightened the policy. You were the loudest proponent of the "REI rental," loudly bragging that if it was hurting them they'd change it. They changed the policy b/c of people like you that abused it. Marmot did the same. Perhaps you never took advantage of Marmot \'s return policy, but someone like you did. People like you ruined both policies, then get on the internet to whine about it. You are proving Ray's point. You previously bragged about abusing generous policies, generous policies changed, now you whine about returns that should have been accepted not being accepted. You made your bed, now sleep in it (quietly). Unfortunately, you, and people like you, screwed both of these policies for others. Ray was spot on.cant read paul???? ... let me help you the pack in question here has a manufacturing defect. Yes, there is a finite life to all materials, especially adhesives. But this pack is only a few years old, and the problem is on the upper part of the interior--the part that is least exposed to wear and tear. As others have mentioned, we can clearly see the good condition of the exterior, which indicates level of use. If I were working for Marmot and had seen this, I would send a replacement without needing a manager's approval. I'm frankly surprised at your experience. But like I said, I worked there five years ago. Things change. I'm sorry you had a negative outcome. abuse? ... hmmmm get off your "moral" high horse there youre a total utter little LIAR shall i post up all the troubles other MPers have had with dead bird harnesses for you again ... and how they "abused" it according to ya i take it yr a palin voting, meat eating, right wing gun nut who reads atlas shrugged and rants about obama voting entitled yuppie granola eatin democrats who live on marmot food stamps ;) |
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You, sir, have serious reading comprehension issues. Reread my post and show me where I said you abused it... You will see quite the opposite. I am tired of hearing your blowhard stupidity |
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Bearbreeder - my only request is to remove the f'n ;) at the end of all your posts....it doesn't fit with the tone and its like fingernails on a blackboard.... |
Paul-B wrote:You, sir, have serious reading comprehension issues. Reread my post and show me where I said you abused it... You will see quite the opposite. I am tired of hearing your blowhard stupidityyou use the word "abuse" quite a bit in the previous post i can refer you to some psychiatrist if you have issues with abuse ... totally confidential, guaranteed dont worry, i assure you that those dead birds and marmots were willing participants, with a little encouragement ;) |
bearbreeder wrote: blah blah blah i think its interesting that the commentators that actually own retail stores and worked at marmot have indicated that it should be covered but MP "experts" like yourself just whine time to vote for OBAMA !!! ;)Regardless of Marmot's decision, its still you doing the same thing you always do. If you didn't have a history of spamming forums with complaints I may agree with you. I think you're willing to do and say anything to get you way also. |
Ray Pinpillage wrote: Regardless of Marmot's decision, its still you doing the same thing you always do. If you didn't have a history of spamming forums with complaints I may agree with you. I think you're willing to do and say anything to get you way also.well lets see ... again dead bird ... shall i post all the MPers who have had issue with their harnesses again metolius 0/00 ... shall i post up all the quotes from MPers whove had issues itll take me a few min its you doing the same thing that you always do .. whining about anything you can i think youre willing to do and say anything just to prove your "moral superiority" vote republican dya now? ;) edit to add the WALL OF SHAME to all these obama voting SCAMMERS for ray to whine about over the metolius issue which he so adamantly denies -------------- I also climbed on a purple mastercam that had a snapped-off cam stop. The cam stops on Master Cams are necessary for the cam to work in any mode. The spring curls around the cam stop and without it in place, there is no spring tension. It was on a friend's rack we were using for the day, the piece was quite new, and he said he couldn't figure out how it had broken since he hadn't weighted the piece yet. I didn't realize that cam was broken until I went to place it and noticed that half of the lobes didn't expand after I pulled the trigger. Metolius's response was basically that damage happens to small and finnicky gear, and they had no way to ensure I hadn't abused the gear, which is obviously all true. They weren't going to replace it. -blakeherrington --------- Not sure how this happened. This #0 rarely gets placed and has never been hung on or taken a single fall, but one of the cam stops has completely sheared off the lobe. The spring has also been displaced on the axle which has affected the lobe's retraction. Has anyone else experienced similar damage with their Mastercams? If so, how was Metolius in providing service/replacement? -Count Chockula -------- I had this happen on a purple TCUs (same lobes as MCam), but mine broke in a fall. Without the cam-stop, the cam is useless. I see this as a design flaw on the grey and purple. I didn't bother to email Metolius about it since I got the thing for like $30 and I was on a road trip. They may very well replace the lobe if you send it in, but I've always thought that was a bit of a hassle if you use your gear often. I got a couple of C3's on sale to compliment my Aliens, but still like the TCU's blue to Orange. - Ryan Williams, Administrator --------- send the cams back. the guys at metolius are super nice! on another note, this is nothing new. look at old forums... i sent back a bunch (maybe 6, i can't remember) it is not just the master cams, it is also the tcu's that have the same problem. i mentioned to the r&d dept. about changing the design of the cam stops to a triangle shape. (like the larger cams have) seems like a simple fix, but what do i know... (they never did get back to me) oh, and by the way they told me (if i remember correctly) 1.5 kill-a-cam-stop-newtons on the little square buggers. which means you can put the cam in a vise in your garage, without engaging the cams, yank on it, and break them. ;) -Cor ------- Wow - I was surprised to see this post. I just had the exact same issue with my purple # o Metolius Master cam last week. I called Metolius about it and they basically said it was toast and there was nothing they could do "one for the trophy wall" . This is after consulting two mountain shops for advise about it and they both thought I should call. None of my other cams seem to have this problem as of yet. Some sort of design flaw? Or just bad luck? Anyway, I bought a new one to replace it - Hopefully it will be more robust. -Alan Ream ------- I recently had a cam stop failure on my purple master cam as well. It was bought when the master cams first came out. The good folks at rock and snow got on the horn with metolius they sent them some pics of the cam stop/heads and i got a new cam. The new lobes are the major difference. The lobes are now smooth. According to metolius the grooved lobes weakened the milled stop and was a design weakness effecting both the purple and grey. My question now is my 00/grey hasn't failed yet but i dont feel like waiting till it does. Will metolius take back a unbroken cam that they havent officially recalled? -worth russell -------- I had a broken cam stop on my 00/0 offset mastercam rendering it useless. I emailed Metolius and described the situation and they fixed it up and replaced the sling for free. I had been aid climbing and trad climbing with it for a few years now. It never took a fall so they honored the warranty. I didn't notice when I broke the cam stop. Found out at home when resorting gear so I'm not sure exactly when it happened. It must have been from aid climbing when putting weight on it and bounce testing it. -randy88fj62 ------ This year I sent back a purple (0) Mastercam because one of the cam stops had sheared off. This seemed like my fault and I thought I'd have to buy a new replacement. I sent it back to Metolius, hoping that they would fix the cam for less than the cost of a new one (maybe $30-$40) -ACassebeer ----- I have one Offset Metolius Mastercam to supplement my set of hybrid Aliens. The cam was less than a year old, used less than 5 times and has never been fallen on. The cable is stuck and one of the cam stops broke. It is the worst piece of cam I've even owned in my 16 years of climbing. -Gunks ----- As far as 0 and 00 Master Cams go, I too have had problems with the cam stops ripping off. Some people believe it is a warranty-covered issue. Others do not. Regardless, I believe the problem is the result of an engineering defect. The cam stops were poorly designed which resulted in a product that is not holding up in the field as well as comparable products. So, should consumers be entitled to a replacement? That is a hard question, but I would say yes they should be entitled to an exchange if the product is not functioning as it was designed. -20 kN |
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I'm not sure what you think you're proving here, mr breeder. You are here complaining about a warranty issue, which is completely hypocritical since you previously bragged about abusing similar policies. I'm not sure why you think showing that you complained about the same products as some others in the past has some bearing on the discussion of warranties. It does not. You always just attempt to change subjects and throw in ridiculous attempts at insults when the argument is not going your way. |
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Maybe you should follow up by showing us what your friend gets with the credit you donated. Maybe that would sway some people's opinion of you as a whiny little bitch. |
