Mammut Sucks

Or so it seems. I bought a coat from them, and the zipper broke shortly after (in addition to stitches coming apart that I fixed before that). I have been completely unable to reach anyone at the company. Has anyone else had problems with Mammut?

Jordan Wood wrote:Or so it seems. I bought a coat from them, and the zipper broke shortly after (in addition to stitches coming apart that I fixed before that). I have been completely unable to reach anyone at the company. Has anyone else had problems with Mammut?

I've had really great contact with the Mammut guys. I placed an order with them, but, had an issue. They emailed and phoned me to make sure I was satisfied, then followed up after awhile to make sure things went well. Items arrived as promised.

Nothing but high praise from me.

Seems like a lame post since it takes typing Mammut in google to get the contact info
Mammut Sports Group Inc.
135 Northside Drive
Shelburne, VT 05482

Phone (802) 985 5056
Fax (802) 985 9141

info@mammutusa.com

Where did you buy the item from? Why not contact them too?

xylo wrote:Seems like a lame post since it takes typing Mammut in google to get the contact info

unless you work for mammut and are therefore personally offended, this judgment seems premature. it's possible that he already tried contacting them using this information and failed to reach anyone. even if he didn't, let him blow off some steam. it's really frustrating to buy something and have it break almost immediately.

Someone (username: jwood) posted the same thing on rc.com, rc post

Breathe. I don't think people posting "Mammut Sucks" on every site is going to help.

Wait a bit, and try calling again on another day at another time, maybe you will have better luck.

J Wood, Here is a little heads up about what is going to happen. Once you get in contact with Mammut they are going to tell you to send the item to Rainy Pass Repair (Washington I beleive). You are going to have to pay shipping and wait like 10 weeks for the jacket to come back. I have done this one before, can you tell? My advise is to either learn to sew, if you don't already, and fix it yourself or wait until the season you'll need it the least because it won't come back from Rainy for quite a while. Good Luck

I don't know why you can't get a hold of them but a bad zipper isn't necessarily their fault, it could be the zipper manufacture that screwed up, I bought a pair of jeans once that had a bad zipper and I didn't get pissed at wrangler jeans, I know jeans aren't the same as expensive gear... Patience

Very funny!

Very funny!

Mammut makes fantastic equipment. It is some of the best designed gear out there. Although the left handed euro zipper does takes some getting used to. That being said remember that quality control is never a constant. Every manufacturer lets some lemons slip by. Sorry you have had problems. Try again.

Their ropes are awesome...

We North Country folk are sometimes a little too laid back for the rest of the Starbucks drinking world, so take a pill, get your jacket fixed and move on. There is certainly no room for over-generalizations and cheap shots especially if it's an opinion formed from an isolated incident.

And although I am biased (I live in the heart of Mammut country up here in VT, and literally down the road from the warehouse), Mammut has some of the best customer care and some of the best product design in the industry, hands down.

Um, are you talking about the same company that makes those unbelievably awesome ropes? I remember when "Black Diamond" started selling backpacks. My friend bought one and it eventually fell apart. At the time I said they made great climbing hardware but their venture into soft goods was shakey. Same thing about Marmot. (AT THE TIME) they made outstanding sleeping bags (I still own two), and their initial clothing aspirations were needless to say of questionable superiority (despite the Muggs Stump endorsement)...Stick to those that do what they do well....?

MAMMUT ROPES are alright, i really like bluewater or sterling, always spend good money for a goood lifeline,it sucks to wonder about quality when it counts!!!!

160$ is alright, but when your youre about to fall, you dont care if the rope cost you $500. piece(peace)of mind doesnt have a price

Mammut rules. I own numerous pieces of equipment - two ropes, a superlight GoreTex jacket and some climbing carabiners. All of their equipment is super functional and light weight. It took about 2 days to get used to the Euro zipper, other than that I have no complaints.

Their new Avi Beacons are the coolest.

Jordon I wouldn't give up on a company with such cool s#it and a great logo, I may have a name for you if you need one.

I have had two Mammut ropes and they seem to be the twistiest I've ever owned. I sure do like their logo though.

I posted the thread because I had already contacted the company, waited a few months, and contacted them twice after that. The day after I posted this (and on rc.com) out of frustration with not getting any response, they contacted me with the same instructions Dane said they would give. Maybe I was quick to judge, but still frustrating to wait months for a response.

And besides, how you can you stay mad at a logo like that?

Jordan Wood wrote:And besides, how you can you stay mad at a logo like that?

That's the spirit Jordan, hope things get resolved asap

FYI -I was told their new website-online-shopping setup immediately routes your order out to the smaller independent retailers, giving them the chance to sell to you directly. If the item is not in stock anywhere, you're supposed to be notified quickly. IMO seems a pretty spiffy-nu-way to do online biz, I haven't tried it yet though