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WSJ article: "REI Ends Era of Many Happy Returns"
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Sep 17, 2013
~Here to party~
I suppose now I'll have to repair my climbing shoes (just F-ing kidding, you filthy animals!) Not that I haven't returned a pair of shoes to REI but I didn't abuse the policy to death. Still, end of an era indeed.

link to WSJ article 9/15/13
Sorden
From inside the Bubble, Colorado
Joined Sep 25, 2003
99 points
Sep 17, 2013
Hanging out waiting for Die Antwoord to come on st...
They actually went public with this via an email to all members back in early June. I don't have the email any more, but this article talks about it:

blogs.denverpost.com/travel/20...
Alicia Sokolowski
From Brooklyn, NY
Joined Aug 11, 2010
425 points
Sep 17, 2013
Outdoor-gear retailers Orvis, L.L. Bean and Patagonia have similarly liberal approaches.

A customer at a New York Orvis store recently showed up with the charred remains of luggage he bought years earlier. The man brought a newspaper article proving that he was the victim of a house fire, although Orvis would have taken back the luggage without it, says Bill Eyre, Orvis's director of corporate marketing.

At Patagonia, a man in May returned a backpack and a shirt that was shredded after he was stabbed while traveling in Cairo, says Joy Lewis, a district manager in New York for the Ventura, Calif. company.

Stores also often see returns from customers who have broken limbs while engaging in extreme sports such as skiing and rock climbing. When they return clothing, it comes with tears where rescue workers cut through the fabric, Ms. Lewis says. The company always replaces the gear.

Patagonia, L.L. Bean and Orvis, which is based in Manchester, Vt., say they have no plans to change their return policies. "We trust our customers know where the line is," Mr. Eyre says.



make sure you read the comments section though ....


As REI expanded & opened more stores in narcissistic, "yuppie", urban liberal areas like Santa Monica , Berkeley, and San Francisco , perhaps it was inevitable the new clientele would abuse the liberal exchange/return policies.
Too bad ... a few ruined it for the many.

..........

And let's not forget who ran REI recently, one Sally Jewell who is now BO's Interior Secretary. Part of the reason for her selection is she did such a bang up job at REI over the 8 years she was at the top echelon at REI. Yeah, right. But that return policy is perfect for government work.

......

Just another example of the fall of society in this country. We are going backwards people.
No integrity.
No accountability.

That REI shopper who said he returns it because REI profits enough is all you need to know about society today. Most of his Obama supporters think exactly like he does.

....

long overdue. they shouls have even stricter return policy. I personally saw people return in REI completely used, worn off product, claiming "doesn't fit well". And I pay for that with higher price. Socialist attitude, get everyhting for free and fool everyone. Obama's army.

.....

Hippies can't run a business? Shocking.

......

Obama has certainly contributed to the fact that some people are more willing to trade their dignity for anything else.

.....


The Sc(u)m will always find a way to abuse the system for their own personal gain...These same people will vote Democratic by the way...and it is getting worse...that is why we need Voter I.D...and only one day to vote...not ten...

This is what you get when you build your business model on catering to hippie, granola crunching liberals.



the next time anyone returns anything here ... ill be sure to call em obama voting, granola crunching, narcissistic, hippie liberal scum

wheres my granola bar now???

;)
bearbreeder
Joined Mar 1, 2009
2,158 points
Sep 17, 2013
Me on Kamakaze 5.10a (Ozone)
Their return policy is still fine with me. After this change I was still able to return a 3-month old pair of climbing shoes; the side of the shoe had developed a tear, and I was able to replace them with a brand new pair. If these shoes had been a year old or more, I wouldn't mind getting a refusal for a refund. A year of climbing from a pair of shoes isn't great, but it's bearable. Bill Shubert
From Lexington, MA
Joined Jul 20, 2012
60 points
Sep 17, 2013
Rrrrr
"Returning a $2500 carbon road bike after ... driving into your garage with the bike on the roof of your car;"

at least they can probably still return the error-prone $500 gps unit that they must have used
Buff Johnson
Joined Dec 19, 2005
1,499 points
Sep 17, 2013
Dreamweaver
Bill Shubert wrote:
Their return policy is still fine with me.


Agreed.

Beware, however, that Backcountry has also changed their policy and will only allow returns of used gear for three months after purchase.

They were a little bit sneakier with that change than REI was though...

Backcountry.com wrote:
We do accept used gear as long as it is received within 90 days of purchase date and we will issue a credit for full purchase price
Dave Bn
From Fort Collins, CO
Joined Jul 13, 2011
15 points
Sep 17, 2013
Bocan
I think it's a good thing really...to be blunt people were straight up A-holes with it. I realize the article only focused on the extreme elements, but give someone a yard they'll take you a mile.

Wearing out your gear and then returning it really just is a lack of ethics and morals. Plain and simple, no matter what kind of justification your brain allows for.
Scott McMahon
From Boulder, CO
Joined Feb 15, 2006
952 points
Sep 17, 2013
Me again!
It's just too bad that they changed this policy AFTER they put every small outdoor shop owner out of business. It's rather brilliant actually. Put your competitors out of business with policies that your competitors cannot wish to imitate, then after they are out of business, cancel those policies.

The real question is what happens to the warranties on the millions upon millions of pieces of equipment they have already sold under the previous warranty?

For those of you defending this corporate giant, eat my balls. How do you think they created their quasi monopoly? Through this policy. It seems very disingenuous to cancel that policy after they have eliminated their competition.
J Q
Joined Mar 11, 2012
58 points
Sep 17, 2013
J Q wrote:
I The real question is what happens to the warranties on the millions upon millions of pieces of equipment they have already sold under the previous warranty?


they will honor anything sold before june 2013 ... they really have no choice unless they want to face a class action lawsuit ....

so if you find that old REI pack while dumpster diving ...

just make sure you vote for OBAMA, and eat a few granola bars at the same time

;)
bearbreeder
Joined Mar 1, 2009
2,158 points
Sep 17, 2013
bearbreeder, you're blaming REI for not accepting immoral returns on liberals, and Obama? ryan albery
From Cruisertonfieldville
Joined Mar 20, 2009
285 points
Sep 17, 2013
ryan albery wrote:
bearbreeder, you're blaming REI for not accepting immoral returns on liberals, and Obama?


read the comments in the WSJ article

the most upvoted comments blame granola munching, yuppie, hippie, obama-voting democrats with a sense of entitlement for REI policies change

i reposted some choice quotes above for everyone to read

;)
bearbreeder
Joined Mar 1, 2009
2,158 points
Administrator
Sep 17, 2013
Me and the offspring walking back to the car after...
LOL @ "eat my balls". I'm pretty sure I can wear out a pair of Miuras in 364 days. Not that I would, but the point is that the policy is still pretty generous and open to abuse. It just doesn't quite invite it as much anymore. Jake Jones
From Richmond, VA
Joined Jul 30, 2011
1,141 points
Sep 19, 2013
Me eating a cliff bar walking back from Frankenste...
I returned a pair of Technos that were two years old. The shoes were so bad I was told they couldn't be resoled! I wasn't abusing the policy it's just I found out they were the wrong size six months after I got them. I should have known not to get fitted for climbing shoes at REI in Baltimore! I didn't hear about REI return policy until two years had passed. So I returned a pair of two year old Technos that were blew out. Abuse of the system.. The guy should've gave me the right size!! I used the credit to get a pair of Muira VS. Too much shoe for a noob like me but for $19 and change WTH!.. Haha. Bill Kirby
From Baltimore Maryland
Joined Jul 21, 2012
143 points
Sep 19, 2013
Mens Crisis Center .12a
What the hell does this have to do with Obama? Ian G.
From PDX, OR
Joined Apr 13, 2009
346 points
Sep 19, 2013
Me again!
I saw Obama returning a sleeping bag and tent after he used them on a "weekend trip".

Talk about a dirt bag!
J Q
Joined Mar 11, 2012
58 points
Sep 19, 2013
Mashers Tower
Obama Obama Obama

he sure is one hated dude

everything is his fault somehow

"For those of you defending this corporate giant, eat my balls. How do you think they created their quasi monopoly? Through this policy. It seems very disingenuous to cancel that policy after they have eliminated their competition."

This one policy is the reason REI was able to outcompete the smaller retailers huh? Which business school did you flunk out of?

And why are you owed some particular return policy for life just because it benefits you? You see REI as some evil empire that owes you this? Get over it.
Cornelius Jefferson
Joined Apr 5, 2006
163 points
Sep 19, 2013
Can't be your responsibility. Gotta have a scapegoat. mountainhick
From Black Hawk, CO
Joined Mar 19, 2009
217 points
Sep 19, 2013
Kirby1013 wrote:
The guy should've gave me the right size!!

Um, this.
Daniel Winder
Joined Jul 13, 2009
109 points
Sep 19, 2013
Mt. Agassiz
I can't tell if some of the accounts in this article of returning used gear are true or just filled with sarcasm... Ryan Nevius
From The Range of Light
Joined Dec 29, 2010
782 points
Sep 19, 2013
Summit of Lower Cathedral Spire
"The guy should've gave me the right size!!"

This is why you should shop at a local shop

"I should have known not to get fitted for climbing shoes at REI in Baltimore!"

This is why you should not return the shoes. Instead, take responsibility for your mistake as a consumer and deal with it until they wear out, sell them on eBay, donate them, or simply don't climb in them.
Dr. Crankenstein
From Reno, Nv
Joined Mar 30, 2010
6 points
Sep 19, 2013
Me eating a cliff bar walking back from Frankenste...
Dr. Crankenstein wrote:
"The guy should've gave me the right size!!" This is why you should shop at a local shop "I should have known not to get fitted for climbing shoes at REI in Baltimore!" This is why you should not return the shoes. Instead, take responsibility for your mistake as a consumer and deal with it until they wear out, sell them on eBay, donate them, or simply don't climb in them.


I know all this now but those Technos were my first pair of climbing shoes. I felt the same way you do about this but my climbing buddies talked me into it with the " they sold you the wrong size".

Interesting way of looking at the situation though.
Bill Kirby
From Baltimore Maryland
Joined Jul 21, 2012
143 points
Sep 19, 2013
Jose Cuervo Fruitcups dirtbag style
Dr. Crankenstein wrote:
This is why you should shop at a local shop


+1
doligo
Joined Sep 26, 2008
408 points
Sep 19, 2013
What local shops?! REI put them all out of buziness, but according to the moral and ethical police here, we can't return to REI...

... so before I do a return, I bow 3 times daily in the direction of the nearest REI for supplication, I also whip myself like a Penitente.

chuffnugget
From Bolder, CO
Joined Sep 14, 2011
22 points
Sep 19, 2013
David - No question that REI has contributed to the demise of many local smaller shops in some areas. I also personally view this as a negative outcome. I do not think this gives me the right to blatantly lie and cheat however.

Pretty simple.
Mark Pilate
Joined Jun 25, 2013
11 points
Sep 19, 2013
Hanging out waiting for Die Antwoord to come on st...
Ben Hicks wrote:
Can't be your responsibility. Gotta have a scapegoat.


I blame Kyle!

mountainproject.com/v/rei-reci...
Alicia Sokolowski
From Brooklyn, NY
Joined Aug 11, 2010
425 points
Sep 19, 2013
Me again!
CJC wrote:
This one policy is the reason REI was able to outcompete the smaller retailers huh? Which business school did you flunk out of? .



My business school was an actual business, something you obviously know nothing about. I owned an outdoor retail store that went out of business after 20 years when REI opened a shop right next door. The number one reply of former customers as to why they decided to shop at REI "it's their return policy". Some of those same customers now regret their actions because the only store left in town is the wall-mart of the out doors. Their return policy no longer exists, and as soon as I went out of business they reduced their inventory by 20%. Pure class.



Being a right wing ball sucker does not make you right, just a ball sucker.
J Q
Joined Mar 11, 2012
58 points


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