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What's up with Pro Deal Resoles????
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By kt23
Mar 12, 2011
I sent my shoes to prodeal resoles in June, my credit card was charged in August, and I finally received my resoled shoes at the end of February. He never returned a phone call or email. So far I'm happy with the resole, but that kind of customer service is simply unacceptable.

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By Jennifer U.
Apr 4, 2011
Oh No! Wish I would have read this before. They have done my shoes several times in the past and done a great job. They have had them for 3 weeks now and I was expecting them back this week for a trip, but cannot get ahold of them. They have 3 pairs of shoes!! Anyone know how I might proceed to get my shoes back? I'm worried now. The phone number posted in January no longer works. I get no correspondance on the email and the phone number listed on the website is full and never answered by anyone. Any recommendations on what I can do please let me know. Kurt, did calling the police help?
Thanks!
Jennifer

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By Kurt Taylor
From Fort Collins, CO
Apr 6, 2011
Climbing the Bastille
Hey Jennifer, sorry to hear that you sent him 3 pairs. I wish there was a way to either get Benet to at least respond and defend him self or just close up business. Calling the police realy did not help any, they told me there was no crime since he still had my shoes and was intending to provide the service(even if it takes months) which he did. So my only advice for you now is to wait and wait and wait. Your shoes will eventually show up. In the mean time we as a climbing community need to figure out a way to get the word out about Prodeal resoles. Best of luck

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By NickinCO
From colorado
Apr 6, 2011
after the hard stuff, into cruiser hands.
rock n resole. Under a week with shipping times and I'm in Chicago. The resole feels better than when the shoes were new also.

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By Jennifer U.
Apr 7, 2011
Well, Benet Stricca called and emailed me back. He said he apologized he didn't get to contact me earlier and that I would have my shoes by beginning of next week. When I told him about the issues others have had, he said he went through a really bad time last year and that he vows to bring the service back to what it was. So, hopefully he Is turning it around. Unfortunate that he has caused himself to lose so many customers though.

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By Peter L K
From Cincinnati, OH
Apr 7, 2011
rrg
Tell him to come online and apologize to everyone in this thread.

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By Lars Hedin
Jul 2, 2011
So heres my experience and recent update:
I sent in 2 pairs of shoes to PDR well over a year ago. Over the course of the year, I have left dozens of voicemails, emails etc, and have never gotten any reply whatsoever. Earlier in the month however, I decided to redouble my efforts, and start calling and emailing him again. Again, i got no reply. However, my missing pairs of shoes turned up at my old house this week. I have not seen them in person yet, but based on the photos my girlfriend sent me, the work actually looks pretty damn good, and I dont think the check i wrote ever got cashed.

Obviously i DO NOT recommend you send your send your shoes to PDR for resole anytime soon, but maybe those of you out there with missing shoes would benefit from sending some more angry emails and voicemails. Good luck!

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By Ben Walburn
Jul 2, 2011
"This definitely beats lying in a pile of saw...
Aren't we all tired of seeing this thread pop up every month or two? I wonder if anyone has gone looking for the guy, baseball bat in hand.

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By matt.l.b
Jul 2, 2011
Personal
I am surprised anyone uses him anymore. I never have but it sounds night and day different than R&R, guess more business for the good guys.

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By aaronxavier
Jul 23, 2012
I've been looking at getting my shoes resoled, and was thinking about using pro deal resoles, but after reading all kinds of bad reviews I'm thinking twice. Has anyone heard anything good about them recently?

I've actually been emailing Benet back and forth and he replies quite quickly to my emails (same day). He says the turnaround time right now is 8-10 days plus 2-3 days to ship for only $47. This includes return shipping and rand repair which is why I was originally attracted to pro deal resoles in the first place.

All the reviews I have found about Benet and his company have been absolutely awful. However, it seems like he does a pretty good job with the repairs (if you ever manage to get your shoes back). Also, most bad reviews I read were from 2010 or early 2011 but I havent seen any reviews (good or bad) from 2012 at all. The most recent review I've seen has been from over a year ago.

It doesn't seem like he is out of business (due to our emails) and he hasn't gotten any bad reviews in over a year (but also no good ones). Could it be that no one has anything negative to say about him anymore and his business has turned around? Or is it that he has absolutely zero customers now? Should I email him to see if he will address some of these issues people have had with him in the past? Should I ask for him to send a picture of my repaired shoes before I send payment? I just don't know what to think or what to do.

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By Princess Mia
From Vail
Jul 23, 2012
Chillin' at City of Rocks
Rock and Resole is the center of the universe!!! They do great work!!!!!

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By Jennifer U.
Jul 24, 2012
Aaron,

I'll give you my honest opinion....I've been climbing for over sixteen years and have used quite a few different places for resoles. The best (red rock resoles) has been closed for quite sometime after the owner was in a fatal motorcycle accident. She was the best, wish I could find someone like her. I honestly believe PDR did a better job than both rock and resole and rubber room. (I've used both, but both over 5 years ago). However, after my most recent dealings with PDR (I had used him probably 3times prior) he had my shoes for 2-3 months!! That scared me as he had three pairs of shoes. I won't use him again and guess I'll try out rock and resole again. Hoping they do a better job than the last time I sent them as my resoles only lasted about a month before they were peeling.

Benet Stricca (PDR) does a good job, but it is a gamble if you'll get them back!!

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By Jon Rhoderick
Jul 24, 2012
My two pairs got to Benet on the 14th and he says he will get them done by Thursday. I'm out of the country so I won't be able to know exactly when they get home but I got an email reply within three hours. I'm sure people have had sucky experiences but slow turn around is part of the deal with any resoler, if they get popular they will get swamped. I'll reserve my judgement until I get my shoes back, a lot of resolers are climbing/surfing bums, they deal with nasty ass smelly shoes and acrid glue fumes, I don't expect perfection from them but more often than not that is what we get.

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By aaronxavier
Jul 24, 2012
Jon, let us know how it goes and if you get your shoes back on time! Good luck!

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By Princess Mia
From Vail
Jul 25, 2012
Chillin' at City of Rocks
All I can say is that the folk at Rock and Resole have been awesome fixing way too many of my shredded shoes.

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By Jon Rhoderick
Aug 1, 2012
Shoes arrived today and they look great
Jon

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By aaronxavier
Aug 23, 2012
So all I have to say is that despite the bad reviews, Pro Deal Resoles and Benet Stricca have really impressed me.

I mailed my shoes on August 7th and USPS Confirmed their delivery on August 13th (I don't know why that took so long). Benet told me that turnaound in the shop would be about a week. I emailed him this morning because it's been 9 days since he received my shoes, and in 6 minutes I got a response informing me that he had finished repairing my shoes and had mailed them out yesterday. He even provided a USPS tracking number. I checked and they are scheduled to arrive tomorrow.

I've heard that his work is excellent and if that holds true, then I have to say that I am a VERY happy customer. His prices are great, I've always gotten responses to my emails within 4 hours of sending them, and his turnaround time estimate was almost exact.

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By Steve Williams
From Denver, CO
Aug 23, 2012
Get 'em to Locker at Positive Resoles.
Great work, good prices, cheerful service. . .

positiveresoles.com]]https://w...

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By lifeblack
Dec 16, 2012
I had sent my shoes to pro deal resoles without checking reviews (silly me, I know) and after I ran across all the problems people were having, I was afraid I'd sent my shoes into a black hole, never to be seen again.

However, my shoes showed up in the mail today, right before I have to leave on a 2-week trip, and I couldn't be happier with the resole job on my shoes (TC pros). Turnaround time including mail to san diego, 3 weeks, 3 days

Evidently, there's been a turnaround at that place....

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By Glass Tupperware
From the barren midwest
Jan 3, 2013
Summitting Independence Monument
I had the same experience as lifeblack. Reasonable turnaround time, relatively good prices, and a great resole job. I might have been lucky, but it seems like Benet has dramatically improved his service recently. I'd definitely use him again.

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By Gunks
From Gunks, NY
May 28, 2013
Glass Tupperware wrote:
I had the same experience as lifeblack. Reasonable turnaround time, relatively good prices, and a great resole job. I might have been lucky, but it seems like Benet has dramatically improved his service recently. I'd definitely use him again.


I just got back my resoles from ProDeal Resoles. Bennet did a good job on two pairs of Miuras and one pair of Scarpa Force I sent to him. Bennet responded to my emails promptly and the resoles took about 2 weeks.

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By Tully
Jul 26, 2014
Potash Rd, Moab UT
Judging from this forum and others like it, PDR must have had some serious issues back in 2010/2011. However, I have seen a number of positive reviews in the last year or two and decided to give Benet a chance. He responded within an hour of putting my order in, and had my shoes back to me in less than a week of sending them in. He did a fantastic job and the price is great.

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By Jennifer U.
Jul 26, 2014
Thank for the update. I really liked Pro deal resoles work and my last two pairs I sent to rock and resole were just OK. Perhaps, I'll try Pro Deal again.

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By Russ Walling
From www.FishProducts.com
Jul 26, 2014
Russ
Just go here and be done with it:

positiveresoles.com

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By richardd
From Loveland, CO
Jul 29, 2014
Not much climbing in FL.
My vote's for Komito's Boots in Estes.

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