Rock And Resole
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Rock And Resole = worst customer service EVER. I just called them. I sent a few pairs to get resoled a bit ago. First they didn't even follow directions two pairs of our downturned Miuras came back FLAT as a board. Second, and this one just came up, they replaced a rand on one shoe of a pair and not the other. I have probably gotten 15 days on the shoes and the one with the replaced rand looks good but the other is blown through. I dont know why they would not make them equal. I just called to see if they would help me out to fix my shoe and they guy i talked to said i would have to pay for another resole. 2 resoles in a month? No thanks. So . . . Rock and Resole thanks for costing me 100 useless bucks. Back to Yosemite Bum I go. They are fast, nice and do and AMAZING job with AMAZING . . . wait for it. . . wait for it . . . Customer Service. |
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Look man, haters gon' hate, know what I'm sayin'? |
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Just to not be labled a hater this is the letter i sent to Yosemite bum. |
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Do you have Rock & Resole's phone number? |
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You kind of sound like a princess (if you haven't, you must search for the Rock and Resole phone number thread, you'll get the joke then). |
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The phone number is.......... Naw that is a different thread........ |
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Should've sent them to Locker. |
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In case anyone wants to contact Rock and Resole but doesn't know how, here's their phone number: mountainproject.com/v/phone… |
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Jeff Thomas wrote:Should've sent them to Locker.I've heard him bitch about having too much work so lets not spill the beans any more than whats already out. |
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Positive Resoles dot com. . . |
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Steve Williams wrote:Positive Resoles dot com. . . Locker's the BEST!!!!!what he said. |
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Yeah I sent in 3 pairs to R&R this spring. The miuars came back with NO edge what so ever. My 5.10 Anaz came back without getting the toe boxes fixed and I checked do all repairs. With in a month they were blown out and I was slipping off everything because of no edge either. And the 3rd pair I haven't even cared to use. From now on I think I'm just going to buy new shoes. |
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I've only had one resole done by Rock and Resole, and it was marvelous. I have a second pair being resoled right now, and I have 100% faith that they will turn out wonderfully. |
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jbrown2 wrote:Rock And Resole = worst customer service EVER. I just called them. I sent a few pairs to get resoled a bit ago. First they didn't even follow directions two pairs of our downturned Miuras came back FLAT as a board. Second, and this one just came up, they replaced a rand on one shoe of a pair and not the other. I have probably gotten 15 days on the shoes and the one with the replaced rand looks good but the other is blown through. I dont know why they would not make them equal. I just called to see if they would help me out to fix my shoe and they guy i talked to said i would have to pay for another resole. 2 resoles in a month? No thanks. So . . . Rock and Resole thanks for costing me 100 useless bucks. Back to Yosemite Bum I go. They are fast, nice and do and AMAZING job with AMAZING . . . wait for it. . . wait for it . . . Customer Service. So with every complaint there should be a solution. It is minimal cost to them to JUST FIX THE PROBLEM. A little rubber a little labor and this letter would say how awesome they were instead of how crappy they are. Just to let you know.Acctually its just you they dont like. I have had 9 or 10 resoles by R&R and every one on them came back reasonably priced and no erreor in craftmanship, the edges were sharp and no delaminations issues later. Two of my resole were on the same pair of murias two years appart. So I cant fault R&R based on your experience. |
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I've probably had 4-6 high quality resoles with a fast turnaround time from R&R. Plus, I love sportiva rubber. Bad service sounds like an anomaly? |
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Agree with the OP. Went once. They destroyed my technos then told me it was my fault because I wear the wrong size shoe. Funny because I don't recall them measuring my foot. Worst customer service I've encountered in years. Back to Yosemite Bum for me. |
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I wasn't overly impressed with R&R. I don't expect my shoes to come back anywear near new, but they fell apart and delaminated pretty quickly. I had them change out my velcro straps as well and they are worse than the ones I replaced. Will I go back again? Since they are 2 minutes from my house I probably will. The service wasn't terrible, but we'll see how it goes next time as far as quality of work is concerned. |
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Miuras don't typically hold a down turn after a resole, and I wasn't really aware they were down turned anyway? My Katanas just came back from them looking marvelous as did my girlfriends Katanas and Sirens. My bump for a good company. |
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+1 for R&R. I've used them probably a dozen times over the last 5 years and they do excellent, timely work. |
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Sorry to hear about that... my experience with R&R has been pretty good over the years. No shoe is perfect after a resole, but so far I haven't had a reason to look elsewhere. |
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Rock and Resole always does a great job for me. And I've always gotten...wait for it....wait for it...Amazing Customer Service! |