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By Kalil Oldham
From Brooklyn, NY
Feb 12, 2009
At the Harry Daley Base, Yosemite Valley.
I sent in a pair of Mythos about a month ago. Haven't gotten them back. Left 3 messages over the last 10 days. Haven't gotten any response. Used this guy once before and it was fine and pretty fast. Any clues as to what's going on there? Thanks.

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By Aaron Martinuzzi
Feb 12, 2009
end of the day in the black canyon.
Kalil -

I've had the exact same situation happen with Benet at ProDeal. First pair of shoes, July '08, resoled and sent back to me within two weeks (I live in Fort Collins). Second pair, in October, took 7 weeks to get back and he didn't answer several of my calls or emails, citing that he had gotten really busy and wasn't keeping up with correspondence - it took someone else contacting on my behalf to get a response. However, the shoes got to me a week later and he knocked 10 bucks off the repairs. Third time around, two friends and I sent him six pairs in total, took about a month, and he responded to all the emails I sent him. The reason I stick with ProDeal is that they do excellent work at a reasonable cost, and he took care of me after not answering my calls/emails. Every shoe my friends and I have had worked on by ProDeal has been repaired expertly and held up very well.

My advice, keep on contacting him, and specify that he's not gotten back with you on other correspondences. They do good work, and, in my experience, he won't screw you over if you let him know what's got you disappointed.

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By David Aguasca!
From New York
Feb 12, 2009
Oh no! OUT OF COFFEE! ALL IS LOST
Yeah, I've been having a similar experience. His pricing is really competitive...the lest expensive I've found anywhere. He was a little dicey about getting back to me when I asked how it was going. It's definitely not been 7 weeks, though...I guess the deciding factor will be the quality of the resole. I'll post again when I get my shoes.

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By BJ Sbarra
From Carbondale, CO
Feb 12, 2009
el guapo
yep, I had the exact same experience as well. my first order was super fast, maybe a week turn around, and I was impressed with the work. Sent two more pairs in a couple months later, and it took a month or so at least. Did not get any responses to emails or calls, shoes just finally showed up at my place.

I do like the work they do, but it's a little frustrating to not get any response. I mean all he has to do is make a few phone calls or answer a few emails. That's the kind of thing that will drive away business.

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By Kalil Oldham
From Brooklyn, NY
Feb 13, 2009
At the Harry Daley Base, Yosemite Valley.
Thanks for the info. Got an email from them last night. Shoes are on the way. Patience is a virtue, I guess.

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By Peter L K
From Cincinnati, OH
Feb 14, 2009
rrg
I agree, first pair was good and fast. Second (in the fall) took almost 2 months with bad communication. I think I'll go elsewhere now.

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By ChrisG
From Westminster
Feb 16, 2009
Sedona Headshot
Yeah, RocknResole has never let me down over the past 15 years.

Eric, the owner, cares and runs a good business.

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By Braxtron
From ...
Feb 16, 2009
Nearing the end of Escuelar de calor, a great rout...
Peter Kananen wrote:
I agree, first pair was good and fast. Second (in the fall) took almost 2 months with bad communication. I think I'll go elsewhere now.


I had the same experience. Now I'll only use Pro Deal Resoles if for some reason I wouldn't need climbing shoes for 6-8 weeks.

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By Moof
From Portland, OR
Feb 19, 2009
Ditto here, took a demand to just send me my shoes back to get a response. A little communication when the expected ship date has come and gone would go a long way.

I was also less than impressed by the work, my mythos got cut deeper than thye should have, into the leather and cutting several of the stitches. Since then I went elsewhere for my last two pairs of resoles.

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By markthomas
Jul 29, 2010
This guy is a Grade A Douchebag. It has been over nine weeks since I sent my shoes in. My credit card was charged about four weeks after that, but I have not seen my shoes or heard from the guy. He won't reply to e-mails or phone calls. I even told the guy that I am moving within the next month(which is true), and he still won't call me back. Not even a demand for my shoes and money back will get an answer.

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By rick gardiner
From Grand Junction, CO,
Jul 29, 2010
Rick
Wow! And just think I almost sent my shoes to this guy, but went with Rock and Resole instead. Hopefully they will come through for me with quality workmanship and speedy service.

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By Allen Hill
From FIve Points, Colorado and Pine
Jul 29, 2010
Slick Rock put in
Komito! Komito! Komito! Nobody better in the country. His price is right, he's beyond honest, he's been doing it longer than anyone else in the country, he's fun to be around, fast turn around, and did I mention, total quality.

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By usetob
From Visalia, Ca.
Aug 4, 2010
Got a name off of here (MP)actually from a similar thread by the name of Barry's Resoles out of Prather Ca. Had used The Rubber Room previously but this guy is close enough to go get my shoes if any problems. Barry is a long time climber and took up resoling as a way to fix his own shoes. Anyway started doing friends then ended up starting his own business. Had him resole 2 old pair of climbing shoes I'd had for 20 years and was very pleased with the work. He even called me after having taken the shoes down and finding problems with worn thread and the stiffeners. He resewed and added the stifferens as part of his service with NO extra charge. It took a week and a half to get them both back but the job was excellent. Barry even called and let me know if I had any problems or if the shoes delaminated he would repair them for nothing....Don't have the number off hand but might be worth a try if you have had problems with others....

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By C Miller
Administrator
Aug 4, 2010
Sugar Pine (Pinus lambertiana), Black Mountain
The number for Barry's Resoles is (559) 855-4511

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By Blissab
Aug 5, 2010
Send your climbing shoes to the Plattsburgh Shoe Hospital in up-state New york...www.plattsburghshoehosp..., tel: 518 561 0931.

I've been getting my climbing shoes resoled there for years, he does a great job and there is usually a maximum of two week turn around from the time send to the time received. And besides, Mark is a climber.

Hope this helps,

AB

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By rick gardiner
From Grand Junction, CO,
Aug 6, 2010
Rick
Rock and Resole ROCK! The did my shoes in a week, including shipping across state. And the quality looks excellent! The price very resonable! I would recommend them to my best friends! Thanks Rock and Resole!

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By markthomas
Aug 6, 2010
I need to get my shoes back before I can send them to someone else. It has been more than ten weeks, and I still have not gotten a reply.

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By Curt Shannon
Aug 6, 2010
FWIW, I've also heard nothing but good about Barry's.

Curt

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By Matthew Seymour
From 1996 Dodge Van, USA
Aug 7, 2010
Summit Shot Courtesy of Jesse Zacher
Wow, there are some pretty sad and aggressive comments in here that I for one am not happy seeing on MP. "Grade A douche bag" is really harsh. MP is a place where I use my real name and wouldn't say anything that I wouldn't say to a persons face. For a long time that is how most people on this site were, lets keep it that way.

Anyways, ProDeal resole is the best. He does a fantastic job with the actual work. And it appears you sent your shoes in during high season, am I right. So yeah your turn around is going to take a while. If you know you need a certain pair resoled in high season quickly, you can go to an inferior resoler. If you are looking for quality use ProDeal.
-Matt

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By Ben C
From Portland, OR
Aug 8, 2010
just before the crux
I sent my shoes to ProDeal last summer. I'll agree with the previous comments that it was a little slow for my tastes (but seeing as it was in august into september, i may have been a bit optimistic about my expectations.) I think in total it took about 5 weeks to get back. My card wasn't charged until AFTER i received my shoes, and the contact that i did have was extremely polite and business-like. While i do wish he was a more regular checker of e-mail, i have no complaints.

As for the quality of work, i was extremely impressed. I sent in two pairs of shoes, one pair of evolv pontas's which needed rands and a pair of 5.10's for a new front sole. the work has held up very well, and i'm planning to send my galileos back to him for a new rand.

In my mind, he is definitely a solid guy, with a good word of mouth reputation and a high quality of work for a very fair price. And lets face it, your resoling shoes, which takes time. shipping takes time, and the postal service does lose packages and get delayed. if you need blown out shoes fixed the next day, shipping them to colorado probably isnt the best idea!

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By jstich
Nov 2, 2010
Iím dealing with the same crap as everyone else, nearly 3 months, NO SHOES, NO CONTACT with company. dozens of emails sent and phone calls made. I had to contact better business bureau in Colorado but they couldnít contact him. Called my credit card company to get it worked out and they couldnít even reach him. this guy is stealing shoes. Iím thinking about taking a trip out there to give him a piece of my mind.


DO NOT DEAL WITH THIS COMPANY, THEY ARE STEALING SHOES

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By Jake D.
From Northeast
Nov 3, 2010
+1 for Rock and Resole.. 2 weeks door to door from E. coast for 2 pairs. definitely not inferior.. great workmanship and many choices of rubber to get what you want.

Tons of folks getting screwed by Prodeal on the RC also.. how they are getting away with it is beyond me.

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By Scott McMahon
From Boulder, CO
Nov 3, 2010
Bocan
Jake D. wrote:
+1 for Rock and Resole.. 2 weeks door to door from E. coast for 2 pairs. definitely not inferior.. great workmanship and many choices of rubber to get what you want. Tons of folks getting screwed by Prodeal on the RC also.. how they are getting away with it is beyond me.


Because people keep sending their shoes there. I've even seen other business review threads about Pro Deal sucking, but then again not everyone uses the internet.

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By Jon Ruland
From Tucson, AZ
Nov 10, 2010
sending Hard Day at the Orifice
Matthew Seymour wrote:
Wow, there are some pretty sad and aggressive comments in here that I for one am not happy seeing on MP. "Grade A douche bag" is really harsh. MP is a place where I use my real name and wouldn't say anything that I wouldn't say to a persons face. For a long time that is how most people on this site were, lets keep it that way. Anyways, ProDeal resole is the best. He does a fantastic job with the actual work. And it appears you sent your shoes in during high season, am I right. So yeah your turn around is going to take a while. If you know you need a certain pair resoled in high season quickly, you can go to an inferior resoler. If you are looking for quality use ProDeal. -Matt


if you'd had your shoes stolen and your credit card charged by this guy like mark and i have, you would be upset too.

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By itsbs2
Nov 11, 2010
Matthew Seymour wrote:
Wow, there are some pretty sad and aggressive comments in here that I for one am not happy seeing on MP. "Grade A douche bag" is really harsh. MP is a place where I use my real name and wouldn't say anything that I wouldn't say to a persons face. For a long time that is how most people on this site were, lets keep it that way. Anyways, ProDeal resole is the best. He does a fantastic job with the actual work. And it appears you sent your shoes in during high season, am I right. So yeah your turn around is going to take a while. If you know you need a certain pair resoled in high season quickly, you can go to an inferior resoler. If you are looking for quality use ProDeal. -Matt


Matt, i agree, "grade A douche bag" is very harsh... but i would say it to Benets face without a question or doubt in my mind. My shoes were given to him 8 weeks ago, my credit card was charged 6 weeks ago, and i have no shoes. Maybe he does great work...and maybe it is a busy time, but for a long time the customer has always been the most important. If he cant turn my shoes around in two weeks like he said he could then he should not say it. Because of him i missed two competitions and then had to buy another pair of shoes for my climbing trip out east. This person is a thief and i will never do business with him again. He currently has shoes from 6 people on my climbing team, and has had them for 8 weeks. The shoes plus the labor that he already charged is equivalent to around $1300. If you call that quality and being the "best" then we must have very different opinions on how a business should run. I just want my shoes back.

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By scottyk
From Westminster, CO
Nov 14, 2010
shelf
this guy is horrible. i sent out my shoes for the resole. tried to contact him by phone 6-7 times and left voicemails every single time, 1 email sent also. this guy never replied back. it took about 6-7 weeks to finally get my shoes back. he does nice work, but wtf at least have some common curtesy to respond to a message. i ended up buying another pair of shoes to replace the ones that i thought i wasnt going to see again. anyway dont risk losing your shoes, send them out to rockin resoles. i dont care how good the work is, this was to much of a pain in the ass.

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