Arcteryx customer service is amazing. When my R-260 (my previous harness) tie-in point failed after a little less than two years of use, I sent it back to them. I was told thats an average life-span for a harness. However, my previous Arcteryx harness, the Vapor, was purchased circa 1996 and still looks nearly new. I told them I was disappointed and that the quality seemed to be headed south if it fails this quickly. They offered to replace my harness. But with no more of that previous years model in stock, they made another offer. The result? A brand new R-260-LT.
good to see that they are still replacing em ... i did meet 2 climber this year where dead bird did not replace em ... its a good thing you have extra harnesses lying around or youd be out for 2-3 weeks
i find it quite interesting that again ... we have lower tie in failures on dead birds ... but you generally dont hear about it on things like BD harnesses which OUTSELL the dead birds greatly, so theres more out there ...
whats absolutely amazing is that people are drinking the koolaid believing they are great harnesses ...
what "great" harness that cost $$$$ have so many reportedfailure problems with the tie in point vs cheaper harnesses half the price
Yeah, its a bummer Arc'teryx harnesses seem to fail at the tie-in point so often. Yes, it did take several weeks to get a response from them in regards to replacement, but they did keep me up to speed of the progress, i.e. where the harness was in the process of shipping, being reviewed etc.
I purchased a Mammut Ophira Slide during that time, not knowing if I would get a replacement from Arcteryx. Its obviously a little heavier, but I have no fear of the tie-in point problem because of the sweet plastic casing around it. And it is about half the price. Its more comfortable, too...
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