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Rei dividend 2008 aka "If Walmart had a baby it would be REI"

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By bbrock
From Al
Feb 22, 2008
feeling free<br />

$3 Aliens...that still seems expensive considering that you have to also take into account your medical bills from them breaking would be whatever with the $3 tacked onto the total bill of cratering and having your leg put through your ass.

By John McNamee
Administrator
From Littleton, CO
Feb 22, 2008
Pitch 7

I just got back after visiting WindyX this morning and buying another haul bag. (Yes, I know I need to see a therapist about this!). Took about 5 minutes to go in, compare the different models and purchase it. This is when these small stores are great and why I will continue to support them even though I have to pay full retail. I could get a cheaper deal over the net, but I wouldn't be able to compare and contrast different models. How many places stock haul bags of each size!

While waiting for WindyX to open (they now open at 11am) I walked around REI and eventually had to start avoiding people due to the number of staff that came up to me and asked if I was a member or am I finding what I want!!! I know that they are trying to helpful but after half a dozen times, I get really sick of it.

While I was a leaving WindyX a person walked in and wanted to buy ice gear. All of it! That was nice to see!

By icsteveoh
From salt lake city, UT
Feb 24, 2008
belayin mr shutz on becky's wall

I'd much rather support REI than Neptune. Went in there this last summer for the first time and boy are they a friendly helpful bunch... not! Grumpy, put out when asked questions, and just not very helpful. I guess I got the tourist treatment.

On the other hand, you go into rei in salt lake and the people are excited and interested to hear where you've been climbing/skiing and have recommendations on what other stuff you should check out. Not just there's the guide book figure it out yourself asshole why are you asking me. Everything I climb is a secret and i don't want you to have a good climbing experience out here unless you're lucky.

Anyway.

By Mike Lane
From Centennial, CO
Feb 27, 2008

REI just e-mailed me my dividend notice, which I wasn't expecting. Plus a 20% off coupon.

By John J. Glime
From Salt Lake City, UT
Feb 27, 2008
bird? no.  plane? no.  me? oh yeah.

So I was waiting for the dividend and 20 percent off deal so that I could buy a new tag line. I stopped in tonight, spent 30 minutes pulling off 210 feet of 8mm off of the roll, went to check out and the lady tells me that the 20 percent off is for one item. Apparently because they sell cord by the foot, I was holding 210 items. She told me I could take the 20 percent off of the first 50 cents... woohoo. I put it back.

By Avery Nelson
From Boulder, CO
Feb 27, 2008
Avery, 300' up Japanese Coulior

John J. Glime wrote:
So I was waiting for the dividend and 20 percent off deal so that I could buy a new tag line. I stopped in tonight, spent 30 minutes pulling off 210 feet of 8mm off of the roll, went to check out and the lady tells me that the 20 percent off is for one item. Apparently because they sell cord by the foot, I was holding 210 items. She told me I could take the 20 percent off of the first 50 cents... woohoo. I put it back.


Oh man... I can't stop laughing.

By Mike Lane
From Centennial, CO
Feb 28, 2008

That is funny. That cord will slowly drift down into the shadows, get dusty, and eventually get thrown away during an inventory when some kid won't know how to itemize it, call the manager over who'll just shrug, and then goes "oh f**k it".

By Tom Hanson
From Castle Rock, CO
Feb 28, 2008
A typical summer day at The Wood

John J. Glime wrote:
So I was waiting for the dividend and 20 percent off deal so that I could buy a new tag line. I stopped in tonight, spent 30 minutes pulling off 210 feet of 8mm off of the roll, went to check out and the lady tells me that the 20 percent off is for one item. Apparently because they sell cord by the foot, I was holding 210 items. She told me I could take the 20 percent off of the first 50 cents... woohoo. I put it back.


Hey John, This may be another positive factor for REI. Proof that they do indeed hire the handicapped.

By John McNamee
Administrator
From Littleton, CO
Feb 28, 2008
Pitch 7

John J. Glime wrote:
So I was waiting for the dividend and 20 percent off deal so that I could buy a new tag line. I stopped in tonight, spent 30 minutes pulling off 210 feet of 8mm off of the roll, went to check out and the lady tells me that the 20 percent off is for one item. Apparently because they sell cord by the foot, I was holding 210 items. She told me I could take the 20 percent off of the first 50 cents... woohoo. I put it back.


This is so classic! Damn funny. It could only happen at REI. I would have been speechless!

Good thing their profits are so strong and they can afford to throw stuff like this out.

By Billcoe
Feb 28, 2008

Well I'm one of those "dill holes AND gutter whores" clogging up the aisle at the local REI. Dill hole AND gear whore might be closer to the truth. Just bought a Deloreme PN-20 GPS there for $400 bucks 2 days ago. I'm sporting wood right now thinking of the rebate I'll get.

But I split my time across town at our little climbing shop, Climbmax, which absolutely rules the day. In a space the size of REI's pisser room, they have crammed every damn interesting piece of gear made. Except some of the few remaining items REI has left like the extra long 1800's style BD Raven Ices axes. Instead they have the awesome new kick assed ice tools that Petzl, Grivel and a few others have come out with recently, and don't really compete head on most of the time. They have a few crossover items. We, as consumers, need to know that the margins on those kind of things that the lil shops still carry is less than the prana tops, dog bowls for hiking, and poly water bottles REI is carrying and buy more, not less, from our lil local shops. This is doubly difficult as these kinds of items that the lil stores are specializing in that REI has walked away from tend to get bought once and not ever again for a long time, unlike your hiking underwear which you can get at REI in 9 different sizes and 4 various styles in 20 different colors for 3 times more than you should be paying.

The lil guys don't do GPS units, as the place is already stuffed chock full of climbing gear they don't have the room for it. No Prana tops or dog bowls for hiking either. So until my lil guy shop gets Prana tops, hiking dog bowls made in China and Delorem PN-20's, I'm sticking to REI. I'll admit that Avery Nelson there got treated shitty, but I think thats a function of that REI store, not REI generally. I've known a lot of local climbing buddies work at REI here in this town, good folks all of them, and they don't pull that kind of shit....ever...that I've heard of, or they'd be empty. I love the return policy, rebate and selection of "hiking dog bowls made in China" too.

Support the lil guys if you have them.

By Mark Nelson
From Coniferous, CO
Feb 28, 2008
 In a zoo in California, a mother tiger gave birth to a rare set of triplet tiger cubs.    Unfortunately, due to complications in the pregnancy, the cubs were born prematurely and due to their tiny size, they died shortly after birth. <br /><br />The mother tiger after recovering from the delivery, suddenly started to decline in health, although physically she was fine. The veterinarians felt that the loss of her litter had caused the tigress to fall into a depression. The doctors decided that if the tigress could surrogate another mother's cubs, perhaps she would improve. <br /><br />After checking with many other zoos across the country, the depressing news was that there were no tiger cubs of the right age to introduce to the mourning  mother. The veterinarians decided to try something that had never been  tried in a zoo environment. Sometimes a mother of one species will take on the care of a different species. The only "orphans" that could be found quickly, were a litter of weaner pigs.  The zoo keepers and vets wrapped the piglets in tiger skin and placed the babies around the mother tiger.<br />

John, maybe you should have said: ok, then, can I use my 25% bulk discount rate?

By EricfromA2
From Ann Arbor
Mar 11, 2008

Sergio P wrote:
REI usually makes money even when you return used items. Let�s say Joe buy a jacket from REI for $100. That means REI probably bought the jacket for $50-$60. For easy math lets say they bought it for $50. Thus REI profits $50 from Joe. Joe returns the jacket and they give him $100 in store credit since that is what he bought if for. Joe then buys another item in the store for $100 (again REI only paid $50). Thus, they broke even on Joe. Even better is that Joe is a happy customer because he got what he wanted. In many ways this is a profit for REI. Joe�s original jacket is then sold at the members only garage sale. Now lets say Mary paid $50 to be a life time member so they make a small profit off of that. Then, REI sells the jacket to Mary for about $50. So when they sell the used jacket REI actually make $50. You can change these percentages around as you like, but the principle remains the same. I�m all in favor of supporting local business when ever I can. I too love Wilderness Exchange and Bent Gate. I agree with many people on this form in that many REI employees lack detailed knowledge of what they are selling. However, I have been disgruntled with many local companies not standing behind the products they sell. The reality is that you need to field test some items to determine if you really like them. Climbing shoes are the best example. A small bouldering wall in a shop does not tell you how much the shoe will stretch, perform in cracks, smear on granite vs smear on limestone, etc. I�m not rich so when I spend a lot of money on gear I want the store I bought it from to have my satisfaction as a top priority. I do think that more small stores can make returns easier and still find a way to profit; even if they do the same thing as REI. Customer satisfaction is the key to success in any business.



I completely agree but I was forced to sign myself up for Mountain Project so I could respond to this.
I don't want people to get this whole profit thing confused.
If REI really did pay (really a cost of goods) $50.00 for a piece of outerwear that sold for $100.00 then REI would not profit $50.00. No way in hell.
Profit comes AFTER all lines above a bottom line are satisfied and that's not going to be 50 bucks or anywhere near keystone (50% mark up).
This is a more realistic analysis (but yes the principal remains the same) ::::
REI's cost of goods on say a TNF Nupste Jacket with bulk and pre-book discount. $82.50
REI sells jacket for $200.00
The $107.50 then gets allocated appropriately to payroll, production, loss prevention, supervision, lease (overhead), delivery of product and so much more. Not sure how may of you are familiar with P&L statements but you get the idea.
I didn't want anyone to think that REI (or any shop) is actually profiting half of every sale. That would be awesome but can't happen.

By Rick Miske
From Orem, UT
Mar 13, 2008
Colorado, Keystone, Swan Mountain Road, 5.6 TR-1. Solo TR 11/19/2007 11AM.

EricfromA2 wrote:
I didn't want anyone to think that REI (or any shop) is actually profiting half of every sale. That would be awesome but can't happen.


Profit is what's left in the bank at the end of the year, after all the expenses. It's good to have a little, but you just pay taxes on it, and can't do much with it, but if you have none, it's hard to find investors, and it's not safe, in case you made a math or logistics error, and need to cover unexpected circumstances.

Hence you shoot for about 1.5%-3% profit and leave it at that. Any extra (especially for a 501C corp, which is supposed to end the year with an empty bank account) goes into executive bonus programs (or in the case of a proprietorship, into the proprietor's bonus program).

By bbrock
From Al
Mar 13, 2008
feeling free<br />

icsteveoh wrote:
I'd much rather support REI than Neptune. Went in there this last summer for the first time and boy are they a friendly helpful bunch... not! Grumpy, put out when asked questions, and just not very helpful. I guess I got the tourist treatment. On the other hand, you go into rei in salt lake and the people are excited and interested to hear where you've been climbing/skiing and have recommendations on what other stuff you should check out. Not just there's the guide book figure it out yourself asshole why are you asking me. Everything I climb is a secret and i don't want you to have a good climbing experience out here unless you're lucky. Anyway.


Never been to Neptunes but...

My experiences with most local climbing and ski shops is they are a bunch of elitist, no it all pricks, even if they are'nt really that good. You pay maximum price and get mimimum service. That is just really the ski town rad dude way. Truthfully alot of these people are so disgruntled, because there wage sucks and they can't get out because there stuck in that shop. At least if I'm going to get nothing but blank looks from the clerks, I'd like to get a good deal on the product. There are however exceptions but for the most part I'm an official ski town rad dude mountain shop hater.

Jackson Wy....you are high on the list

By Brent
From St. Paul MN.
Mar 17, 2008

I work at REI and can understand some of your comments. I do take offense that all REI employees are drones and know nothings. I try to help my customers as best I can and do not hesitate to recommend other places (Midwest Mounteering or vertical endevours). For me, they treat me well, we have great customers, and good people to work with. I work in camping and climbing and would have never have gotten into climbing if I had not had worked for REI. Thanks

By Tim Stich
From Colorado Springs, Colorado
Mar 17, 2008
Looking down from Notchtop

If your dividend was low this year, then you bought all your stuff on sale or elsewhere on sale. That said, my dividend was $2.65. So, take that.


Brent, don't take this criticism too hard. With such a variable experience as interacting with another person, damn, you are never going to please all of the people all of the time. I went to the new employee seminar in the Springs and thought everyone working there was pretty cool. Definitely a better work environment than some places I have been. Only time I got annoyed with an REI employee is when this woman yelled at me for stepping on the belay rope as it was sitting on a clean mat. Yeah, gonna get a core shot from that one, ma'am. Good call.

If you want expert advice when you go in a store, find out the name of the experts and see if they are working that day. You ski backcountry, you want to talk to someone else that does too. Not everyone is doing the same stuff nor does their knowledge go as deep on all things.

Same goes for the customers. I mean, come on, if you are just getting started in something and your salesperson is just a little ahead of you, that is probably all the knowledge you need to get going. Do you really need to see the resident expert to pick out your nOOB gear? I don't think so. Plus, hopefully the nOOb salesperson won't tell you to get climbing shoes three sizes too small. "Dude, you really need to go down three for control. When you are getting into V6s, it's important."

By John McNamee
Administrator
From Littleton, CO
Mar 17, 2008
Pitch 7

Okay, let's see who can post the lowest REI dividend up on the site..

Whoever has the lowest I'll send ya some stickers...

By Avery Nelson
From Boulder, CO
Mar 17, 2008
Avery, 300' up Japanese Coulior

John McNamee wrote:
Okay, let's see who can post the lowest REI dividend up on the site.. Whoever has the lowest I'll send ya some stickers...


I'm pretty sure I had none :)

By Tim Stich
From Colorado Springs, Colorado
Mar 17, 2008
Looking down from Notchtop

Dammit, Avery. You are blowing the curve. I call foul.

And John, are these MP.com stickers? Pffft. I got a dozen of those. What else you got?

OK, off to climb some Clear Creek ice. We'll report back on any car break-ins. I was thinking of using a baby video monitor for surveillance on the truck, but it doesn't record and has no battery compartment. Might just have to kill the thieves. No guns, just ice axe to the skull. Better not dry tool much if I'm going that route. Might blunt up the tools. Eh, I could use the adze. Yeah.

By John McNamee
Administrator
From Littleton, CO
Mar 17, 2008
Pitch 7

Sorry Avery, I don't think that counts, but if you want some stickers shoot me an eamil.

John

Tim,

I might have some others lying around the house, let me think, maybe an apple or an Access Fund Sticker!

Cheers

john

By Neil O Cary
Mar 17, 2008

Brent! You still work at REI? The past few times I've been in there I have not seen you.

Brent gets a thumbs up from me as a good REI employee, and all around good guy.

'cause I know my opinion matters.

By jfox
From Black Hawk, CO
Mar 17, 2008
God I miss the '80's!!!

I used to shop REI (Denver Flagship) but now pretty much do all my gear purchasing at Bent Gate. I live in Golden, and I really like the store and staff. Downtown Denver is too far a drive as well since I can walk to Bent Gate in about 5 minutes. I've never had much of a problem with REI though. Besides, Bent Gate gives AAC members 10% off everything...that's way more savings than a 1% - 3% REI dividend.

By reddirtgirl
Mar 19, 2008
.

curious- what did they suspect you of stealing? freshette? black North Face Denali fleece jkt?





Avery Nelson wrote:
Paz, I understand your points, but I guess I didn't explain the situation very well. Maybe this will help: Had it been Neptune's: * I would not have had handcuffs brandished to me in public, and threatened to be handcuffed if I did not walk with them immediately to the theft prevention/detention room * The theft prevention troll wouldn't have had a shit-eating grin ear-to-ear, because he thought he finally caught someone * They would actually have had the video of my accused crime to show me, since they 'saw' it on video * They wouldn't have stalked my vehicle, looked in it to find a new pair of bike shorts on the front seat (with an 8.5" x 11" receipt from the bike shop sitting next to them... note, they did not sell this bike short at the REI store) and accused me of stealing them!!! * I wouldn't have been told a manger would be there, and still be waiting 20 minutes later * I wouldn't have had to pick up the phone and call the police * After writing both the general manager of the store and the board of directors, I would have gotten an APOLOGY, instead of a response (only from the manager, nothing from corporate) stating: "Sometimes we have to inconvenience our customers in order to keep our prices low" Hope that makes things a little more reasonably clear. Happy REI shopping!

By Avery Nelson
From Boulder, CO
Mar 21, 2008
Avery, 300' up Japanese Coulior

reddirtgirl wrote:
curious- what did they suspect you of stealing? freshette? black North Face Denali fleece jkt?


The bike shorts that were on the front seat of my car, with the ledgible 8.5"x11" receipt right next to them. Of course, they didn't even carry that short at REI.

The fact they went and scoped out my vehicle, which could only be located by reviewing security videos (which would also show I never got back into my car), totally blows me away.

By Greg DeMatteo
From Flagstaff, Az
Mar 22, 2008

Pimpin' a $204.37 dividend check this year. I bought some stuff at REI last spring and haven't stepped foot in the shop since, but I got one of those REI cards and I've been using that like craaaaaaaazy. Want me to pay for your plane ticket mom and then you can just send me a check? Sure thing..free gear!


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