sent in my 4 year old beat to hell alpha sv when the zipper pull broke, got a brand new jacket because some goretex had delaminated from the hood... Which I hadn't even noticed!!!!!!!
I was blown away by this company and how friendly they were about all of it. Arcteryx rocks!
They're a great company! Had a similar experience,
"I have assessed your Beta LT Jacket (from 1998!) and found some de-lamination (separation of the fabrics) on the hood. That being said, I will be offering you a replacement jacket.
Please note that the jacket and the sizing has changed in the last 17 years. I would highly recommend going to a store and trying one on before ordering one."
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