Bad experience with Just Ropes on Amazon

Anyone else had a poor experience with Just Ropes on Amazon? I recently ordered a rope from them and they sent me the wrong color and refused to exchange it. Normally I wouldn't care about the color of the rope but this one was intended to complete my set of doubles for ice climbing. The person I contacted about retuning the new and unopened rope was extremely unprofessional and rude.

I would not suggest buying ropes from them and will never make this mistake in the future. Cheaper does not always mean better.

On a related note I am selling a brand new 70 m Beal Ice Line in Orange. I will do $100 including shipping to cover my costs and avoid filing a credit card dispute. Feel free to contact me if interested.

Just contact Amazon. They always make it right

I bought one rope from them a couple of years ago, the transaction was very smooth.

It was obvious to me a few months ago that they were just using an Amazon storefront to liquidate the last of the inventory.

I mean, I had the advantage of knowing what their own website used to be like, but a storefront offering nothing but two types of ropes and 3 types of rope bags seems like a red flag regardless.

Shouldn't be that surprising that the motivation to be nice to customers would be pretty much gone by that point.

I agree with Christian, they used to have an actual website and sell a lot of different ropes. It hasn't been around for a while now.

I also would give Amazon a call. They will probably make things right.

E:Well this is an old thread...

Old thread, but you can simply call your bank and do a credit card dispute. Most card disputes are adjudicated in favor of the cardholder. Federal law allows you to dispute any transaction conducted on credit such as a credit card. It's a really effective tool for getting your money back when you have been wronged. The key to winning the dispute is documentation. Make sure you save the emails from when you contacted the company, and if you called get the person's name and the exact time you called. Take a photo of the product and a print screen of the webpage or a copy of your receipt to show you did not get what you bought. It would be an easy win.

I also bought ropes from them on Amazon and they sent me ropes that were made more than 5 years ago. There is no mention of how old the ropes are anywhere online. When I tried to return the ropes to them, they just refused, Amazon wouldn't not help me at all. And I paid with debit card, not credit card , not sure my bank will help with this either. Over $400 for three 5 year old ropes. Bad company. When I left negative feedback on Amazon, they get defensive and left untruthful, accusative reply.

Even if you paid with a debit card, you may still be in luck. It covers credit transactions, which aren't necessarily originated from credit cards. In all likelihood, if you did it over the Internet, you did a credit transaction, even if you used a debit card. I believe the only way to do a debit transaction is to enter your PIN, which I've never seen Amazon request.

Try calling your bank. Worst case, they tell you you're SOL. My guess, though, is that you're covered.