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Area Download Stuck

Original Post
K R · · CA · Joined Jan 2014 · Points: 50

I closed the app while an area was downloading, and when I opened the app, the area is frozen. It looks like it's downloading, but it will never complete. I can't pause or start it. I can't delete it either. I'm guessing the app doesn't handle failed downloads correctly.

Nick Wilder · · Boulder, CO · Joined Jan 2005 · Points: 4,098

Sorry, this is a bug that we know about and are fixing in the next release. In the mean time, you have to uninstall the app and reinstall it. Sorry for the hassle!

Ondřej Janek · · North Vancouver, British Colum · Joined Aug 2014 · Points: 0

Hi. I downloaded mp app and few areas. While I was downloading Moab area download get stuck and "import error occurred" it's impossible to delete or reload the area. So I deleted the whole app downloaded it again and now it's impossible to download anything. Any advice? It's version 2.9.1(build 35) THANK You for answer!

Nick Wilder · · Boulder, CO · Joined Jan 2005 · Points: 4,098

Not sure what specifically could be happening, but the new app has been submitted to Apple, so at this point you could just a wait a week or two and hopefully the new code will solve this issue.

Thaddeus VanDenBerghe · · Salt Lake Sizzle, Utah · Joined Aug 2010 · Points: 55

iOS version 3.0
App requested update. Now I have lost all my saved locations. And it continuous to crash whenever I attempt to reinstall them (primarily utah Wasatch range)
Have uninstalled and Redownloaded several times. Suggestions? Major bug fix?

ErikaNW · · Golden, CO · Joined Sep 2010 · Points: 410

I had the same issue until I updated my iOS - that fixed it. Had to delete the partial and failed installs and start them over - then it was smooth.

Guideline #1: Don't be a jerk.

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