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Boulder not installing

Original Post
Robert Scrivner · · Colorado Springs · Joined Feb 2013 · Points: 10

Been trying to download Boulder for 2 weeks now. It goes through the full install process, but right before finalizing gives me the message "An Import error occurred. Tap to Retry"

Not having this problem with any other areas. I've updated the app. Tried wiping cache, uninstall/reinstall, the whole works. I have a droid Razr XT912.

Anyone else having this problem? Suggestions?

Nate Watkins · · Cambridge, Ma · Joined May 2013 · Points: 45

I had the same problem but with a different area. Turns out it was already downloaded. So i went under update which is at the top where it says installed climbing areas section and it was there. I choose to update it and now it works fine.

Nick Wilder · · Boulder, CO · Joined Jan 2005 · Points: 4,098

There have been a few occasions where the internal database gets screwed up and you need to completely uninstall the app from the phone and reinstall it. Try that as a last resort.

Jennifer Vaisman · · Longmont, CO · Joined Jun 2013 · Points: 60

I can't download Boulder either. Never had any issues before when the app wasn't free. Thoughts?
I'd rather not have to uninstall ... I'm afraid ill lose what I've already downloaded.

mac.mcconnell McConnell · · Unknown Hometown · Joined Apr 2011 · Points: 20

Taquitz won't install either. It just gets the the "importing data" screen and then causes the app to close automatically. Then you open it again and it closes.

Dylan Randall · · Nashville, TN · Joined Sep 2012 · Points: 615

I had similar problems but ended up having to delete the app and reinstall it. All downloaded areas are lost in this process. I realized you need to keep the app open while downloading to keep these errors from happening in the future.

Jennifer Vaisman · · Longmont, CO · Joined Jun 2013 · Points: 60

After deleting and reinstalling and a whole lot of patience I finally downloaded Boulder along with all the other areas that were lost when I uninstalled. Phew!

Guideline #1: Don't be a jerk.

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