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Trad Princess · · Not That Into Climbing · Joined Jan 2012 · Points: 1,175
Chris Massey wrote:JeffL - If you are the guy I think you are, and based on your comments on the Epi route page you must be, then my son and I were the party first on the route that day that let you pass in the chimneys. You guys were hauling that damn flash pack with a haul line. Now even it it were marketed a a summit pack, it for sure is not marketed as a haul bag as you were using it. Seemed crazy to me how you guys were doing it anyway. If the summit pack description is your argument, then you probably should have had it on your back as opposed to dragging it up through the chimneys on a haul line. Glad to hear you guys made it, even though the parties that ended up between us said you would not let them pass as we had done for you. Not good karma. By the way, the Patagonia Ascensionist pack my son was carrying got a hole in it too. The Patagucci crap is made for fashion not climbing. Took it bag to REI in Summerlin and got a refund no problem. Maybe it helped that it was brand new and the first time we had used it.
LOL.

Appreciate this insight.
JeffL · · Salt Lake City · Joined Jun 2012 · Points: 65

For the record Chris Massey, you bragged about planning on taking your pack back to rei due to a hole from chimneying, that's where I got the idea that they might take it. Secondly, hell yea I destroyed it hauling. Seemed like it kept our 2nd moving pretty fast through the chimneys. Third, get your facts straight. We let both faster parties pass. The first one, I pitched out and told my second to wait on the good ledge because it would be easiest if they just climbed over our rope.
And asked if they wanted to pass. They climbed over the top our rope and thanked us. The 2nd party, their friends, weren't much faster than us. They didn't catch us til the last bolted anchor, and were allowed to pass as soon as they asked. Which was at the ramp. So I'm not really sure what you're talking about.

Ray Pinpillage · · West Egg · Joined Jul 2010 · Points: 180

This thread has it all.

Trad Princess · · Not That Into Climbing · Joined Jan 2012 · Points: 1,175

I love my Flash 18, and can't imagine being surprised if I drug it up hundreds of feet of sandstone chimneys, and it got holes in it.

God, I love climbers.

I wonder what 5.Samahdi or whatever his name is would say?

Chris Massey · · Unknown Hometown · Joined Oct 2012 · Points: 5
JeffL wrote:For the record Chris Massey, you bragged about planning on taking your pack back to rei due to a hole from chimneying, that's where I got the idea that they might take it. Secondly, hell yea I destroyed it hauling. Seemed like it kept our 2nd moving pretty fast through the chimneys. Third, get your facts straight. We let both faster parties pass. The first one, I pitched out and told my second to wait on the good ledge because it would be easiest if they just climbed over our rope. And asked if they wanted to pass. They climbed over the top our rope and thanked us. The 2nd party, their friends, weren't much faster than us. They didn't catch us til the last bolted anchor, and were allowed to pass as soon as they asked. Which was at the ramp. So I'm not really sure what you're talking about.
I stand corrected on the passing situation. Just hearsay from 2nd party you reference, the friends. They complained to me at one of the belays. I was not up there.

Was not bragging about returning. Just said I was going to try. After all, the pack we were carrying was being used as intended. They must have believed me. Not trying to break your balls, just stating the facts.

No hard feelings. I am not looking to start a MP forum war. We are all out there for the same thing, b/c we love climbing. If you are ever in North Carolina give me a shout and we can get out.
Chris Massey · · Unknown Hometown · Joined Oct 2012 · Points: 5
Adam Burch wrote:I wonder what 5.Samahdi or whatever his name is would say?
Careful what you ask for. I am sure it is just a matter of time before we find out. No way he can resist this one.
Trad Princess · · Not That Into Climbing · Joined Jan 2012 · Points: 1,175
Chris Massey wrote: Careful what you ask for. I am sure it is just a matter of time before we find out. No way he can resist this one.
Heard and Word.

I think the dude invented shady returns.
FrankPS · · Atascadero, CA · Joined Nov 2009 · Points: 276

Every thread involving REI ends up like this one. The REI haters vs. the REI defenders.

I like REI.

The Blueprint Part Dank · · FEMA Region VIII · Joined Jun 2013 · Points: 460

I think the bigger question for me is, would they have exchanged it had you brought it in within the 1st year? Because that's their new policy as I understand it, and I'm fine with that, but when I have a choice between buying something at REI or another store, I still choose REI because I trust their one year warrantee on all products. Legitimate product issues/defects will generally pop up within the first six months anyway. I'm just concerned that they are starting to come up with excuses to avoid honoring their own policy in the first 12 months.

I do like REI a lot though. I don't feel like I'm getting drowned in the spay of the staff members like I do at Wilderness Exchange. Neptune and Bentgate.

Travelingrappeler · · Unknown Hometown · Joined May 2014 · Points: 5
Ray Pinpillage wrote:REI owes you something. You're entitled.
this

and this

Jerry wrote:Take responsibility for your own actions. Any person with common sense and good judgement can tell what a pack can and can not take. In my opinion, people like yourself that use bad judgement and then want a refund are exactly what is wrong with this country.
Perfect!
Ryan Watts · · Bishop, CA · Joined Apr 2013 · Points: 25
Jerry wrote:Take responsibility for your own actions. Any person with common sense and good judgement can tell what a pack can and can not take. In my opinion, people like yourself that use bad judgement and then want a refund are exactly what is wrong with this country.
I still don't get it. What is wrong with asking for a refund, if that is their policy? He's not lying to them telling them he opened it brand new and there was a hole in it or something. Part of the transaction when he bought the pack included REI's return policy. If indeed that policy states that they will take anything back within a year, and they are reneging on that part of the deal, then I'd say that REI is the one in the wrong, not the other way around.

Is it probably a bad idea to haul your flash up chimneys? Yes.

Should the OP have expected his pack to be trashed as a result of his actions? Yes.

Is there a clause in REI's return policy voiding it in the case of either of the above? No. At least not as far as I know. If I'm wrong, then someone correct me.
Trad Princess · · Not That Into Climbing · Joined Jan 2012 · Points: 1,175
Ryan Watts wrote: .... If indeed that policy states that they will take anything back within a year, and they are reneging on that part of the deal, then I'd say that REI is the one in the wrong, not the other way around. Is it probably a bad idea to haul your flash up chimneys? Yes. Should the OP have expected his pack to be trashed as a result of his actions? Yes. Is there a clause in REI's return policy voiding it in the case of either of the above? No. At least not as far as I know. If I'm wrong, then someone correct me.
LOL

"We stand behind everything we sell. If you are not satisfied with your REI purchase, you can return it for a replacement or refund. Items must be returned within a year of purchase, except items purchased from REI-OUTLET which must be returned within 30 days of purchase.

REI’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents."

http://www.rei.com/help/return-policy.html
redlude97 · · Unknown Hometown · Joined Jun 2010 · Points: 5
Ryan Watts wrote: I still don't get it. What is wrong with asking for a refund, if that is their policy? He's not lying to them telling them he opened it brand new and there was a hole in it or something. Part of the transaction when he bought the pack included REI's return policy. If indeed that policy states that they will take anything back within a year, and they are reneging on that part of the deal, then I'd say that REI is the one in the wrong, not the other way around. Is it probably a bad idea to haul your flash up chimneys? Yes. Should the OP have expected his pack to be trashed as a result of his actions? Yes. Is there a clause in REI's return policy voiding it in the case of either of the above? No. At least not as far as I know. If I'm wrong, then someone correct me.
You are wrong. Its already been posted previously. rei.com/help/guarantee.html

We stand behind everything we sell. If you are not satisfied with your REI purchase, you can return it for a replacement or refund. Items must be returned within a year of purchase, except items purchased from REI-OUTLET which must be returned within 30 days of purchase.

REI’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. See our limited warranty.

You can return or exchange purchases from REI or REI-OUTLET by mail or at any of our retail locations, regardless of whether you made your purchase online, by phone or in an REI store.
JeffL · · Salt Lake City · Joined Jun 2012 · Points: 65
Jerry wrote:Take responsibility for your own actions. Any person with common sense and good judgement can tell what a pack can and can not take. In my opinion, people like yourself that use bad judgement and then want a refund are exactly what is wrong with this country.
Jerry would you mind explaining your logic? The policy that I read about was a 100% Satisfaction guarantee. Not 99%, not 98%, in fact it still says 100% on their website. You are, of course entitled to your opinion, but I think that people like yourself who made broad statements and stereotype others are what's wrong with this country. See what I did there? You don't know me, nor what the intent of my post was. Is prejudice how you handle things that you don't agree with?

Ryan Watts wrote: I still don't get it. What is wrong with asking for a refund, if that is their policy? He's not lying to them telling them he opened it brand new and there was a hole in it or something. Part of the transaction when he bought the pack included REI's return policy. If indeed that policy states that they will take anything back within a year, and they are reneging on that part of the deal, then I'd say that REI is the one in the wrong, not the other way around. Is it probably a bad idea to haul your flash up chimneys? Yes. Should the OP have expected his pack to be trashed as a result of his actions? Yes. Is there a clause in REI's return policy voiding it in the case of either of the above? No. At least not as far as I know. If I'm wrong, then someone correct me.
Here is their full policy, still on the website:
100% Satisfaction Guaranteed

"We stand behind everything we sell. If you are not satisfied with your REI purchase, you can return it for a replacement or refund. Items must be returned within a year of purchase, except items purchased from REI-OUTLET which must be returned within 30 days of purchase.

REI’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time."

In my opinion, the wording 100% Satisfaction Guaranteed

We stand behind everything we sell. If you are not satisfied with your REI purchase, you can return it for a replacement or refund. Items must be returned within a year of purchase, except items purchased from REI-OUTLET which must be returned within 30 days of purchase.

REI’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time.of their guarantee is contradictory. Maybe they should change it to 99% satisfaction guarantee. Once again, I don't believe that I'm entitled to a refund, I've actually already bought the replacement pack, from the same representative that denied my return. It's just interesting to see how much the policy has changed, and is still presented as 100% satisfaction.
Trad Princess · · Not That Into Climbing · Joined Jan 2012 · Points: 1,175

I think (to their fault) they are expecting their customers to be reasonable people, and critical thinkers.

Big Mistake.

It's not hard to wrap your brain around it. If you're not 100% satisfied with the product WHILE USING IT NORMALLY - i.e. not using it as a haulbag up sandstone chimneys, you can return it within a year.

I'll give you an example. You use it for a while, bring it back dirty and complain that you could just never get the shoulder straps to be comfortable.

Okay!

Not, "why all da holes in der, huh? I'm not 100% sandstonehaulbagsatisfied"

5.samadhi Süñyātá · · asheville · Joined Jul 2013 · Points: 40

next time get a 3 foot sling and clip it to your belay loop and dangle the pack through the squeezes.

You'll trash less packs bro

Paul-B · · Unknown Hometown · Joined Mar 2011 · Points: 115

How is this confusing?

REI’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.


This was wear and tear (dragging your super light bag behind you through 1600 hundred feet of sandstone chimneys causes wear-who knew?) and likely improper use- i suppose subject to your liberal interpretation of the description (multi-purpose does not mean this is a haul bag or a space-ship or anything else you 100% wish it was). Since it meets these criteria IT IS NOT COVERED BY THE GUARANTEE. Quit playing dumb. Third graders could interpret this.

Adam Stackhouse · · Unknown Hometown · Joined Jan 2001 · Points: 13,970
Scott McMahon wrote: $34.50 Really? .... I spend that much at the bar in an hour.
Classic answer that rivals mine; "I spill more than that at the bar!"
Travelingrappeler · · Unknown Hometown · Joined May 2014 · Points: 5
JeffL wrote: You are, of course entitled to your opinion, but I think that people like yourself who made broad statements and stereotype others are what's wrong with this country. See what I did there? You don't know me, nor what the intent of my post was. Is prejudice how you handle things that you don't agree with? Here is their full policy, still on the website: 100% Satisfaction Guaranteed "We stand behind everything we sell. If you are not satisfied with your REI purchase, you can return it for a replacement or refund. Items must be returned within a year of purchase, except items purchased from REI-OUTLET which must be returned within 30 days of purchase. REI’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents. If your item has a manufacturing defect in its materials or workmanship, you can return it at any time." In my opinion, the wording 100% Satisfaction Guaranteed We stand behind everything we sell. If you are not satisfied with your REI purchase, you can return it for a replacement or refund. Items must be returned within a year of purchase, except items purchased from REI-OUTLET which must be returned within 30 days of purchase. REI’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents. If your item has a manufacturing defect in its materials or workmanship, you can return it at any time.of their guarantee is contradictory. Maybe they should change it to 99% satisfaction guarantee. Once again, I don't believe that I'm entitled to a refund, I've actually already bought the replacement pack, from the same representative that denied my return. It's just interesting to see how much the policy has changed, and is still presented as 100% satisfaction.
Dude, you are so entitled, despite what you say. You bought a BACKPACK, and used it to fucking HAUL on a ROCKCLIMB, and expected a refund.

Did you catch the name of that girl in REI? I owe her a beer. It's people like you who spoil return policies. But you can't see that because of your entitlement and the way you are twisting the return policy in your favor.
20 kN · · Unknown Hometown · Joined Feb 2009 · Points: 1,346
Ryan Williams wrote: It does seem crazy in a country with as much space as Canada that you would have to pay for parking anywhere! Were you in the centre of a large city? If so, I guess that's normal. Certainly is here in London. I've only heard good things about MEC though. Nothing wrong with charging full price for their merchandise, or with making you pay a one time membership fee.
No, there is not anything specifically wrong with charging full price and adding on extra fees, only that it is easy to avoid such by shopping elsewhere. But if they have a stellar return policy, then I guess I could understand it. I went to the MEC in Calgary, so yes it was in the middle of the city.
Guideline #1: Don't be a jerk.

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