Bad customer service experience with Fixe Hardware

Kevin Daniels aka KD wrote:totem a spanish company receiving government subsidies a company selling at wholesale pricing that undermines the entire structure of shops with paid employees. a company thats #1 goal is $$$$$$$$$$$$$$$$$$$$ fixe hardware a company i could have made so much $$$$$$$$$$$$$ with selling the products as totem does for the last 20 years !!!! i would rather love and support my sport, people and swing my hammer on a jobsite when needed kevin daniels

WEAK.

J Hazard wrote: Hey Birdman not sure what you are trying to do there buddy... Less I miss my guess that comment on "white whine" by mary violated rule #1 in the first place. If you are friends with Mary and trying to defend her comments, cool. Friends are good.

I'm pointing out two wrongs don't make a right. And since when is the MP population so thin-skinned? I've seen a lot worse than white wine on here.

Edited to add: Just follow any of the threads involving Elenor. You'll see things that rise to a level of offensiveness beyond anything you'd see in the Red Light district in Amsterdam. Yet, nobody seems to mind when it's directed at a troll.

TheBirdman wrote: ...Consider this a gentle reminder of Rule #1. And now back to your regularly scheduled programming of a pissing contest of completely irrelevant opinions regarding customer service.

After that ad hominem retort that has nothing to do with the OP or the subject of the discussion, I find it a little ironic that you would bring up Rule #1 and irrelevant opinions. FWIW, I thought Mary's post was weak, but so was Jake's post that you quoted.

TheBirdman wrote:Furthermore, Scott McMahon said: I can't resist this...haha!!! Great Stuff! MaryR does not have any contributions that have been rated Great or Useful. Maybe Mary is just out warming up on climbs 2 number grades above your project instead of racking up great comments on MP, Scott.

Duly noted on rule #1....however I could care less if someone climbs 5.16 or 5.0. That doesn't really carry a huge amount of weight with me considering climbing's history of badasses that never got above 5.9.

But I probably just got carried away with my response to her ludicris and rather racial comment.

Scott McMahon wrote: Duly noted on rule #1....however I could care less if someone climbs 5.16 or 5.0. That doesn't really carry a huge amount of weight with me considering climbing's history of badasses that never got above 5.9. But I probably just got carried away with my response to her ludicris and rather racial comment.

Scott, we can agree on this. I was just trying to bring everyone back to some level of civility and point out throwing gasoline on a fire isn't the way to put it out.

TheBirdman wrote: Scott, we can agree on this. I was just trying to bring everyone back to some level of civility and point out throwing gasoline on a fire isn't the way to put it out.

And you are 100% correct...thanks for pulling my reins on that. :o)

mapeze

i would love to chat with you about business

please touch base with me

kevin@fixehardware.com

or better yet

714 642 5354

thanks

kevin daniels

Kevin Daniels aka KD wrote:mapeze i would love to chat with you about business please touch base with me kevin@fixehardware.com or better yet 714 642 5354 thanks kevin daniels

See above comment regarding Black Diamond cams coming soon.....

I can, and do, fire clients. It is REALLY fun. Prolly worth the costs of lost revenue. But here's the thing: When you have a dickhead for a client, you are going to lose in the end anyway.

I am all for working angles and getting deals. My beef w/ Kenan is that it was at the wrong point in time. Especially since he opted to fork over $80 per unit in the 1st place. Who the fuck does that!?! Thats like just walking up to the ticket window in Vail and paying full face value; then the absurdity sets in with the come back of "hey, you need to comp me a lunch or something b/c I could have got this cheaper at King Soopers".
I'm surprised at Kevin's restraint. Personally, I would have added a comment ending with "....and the horse you rode in on too."

I like the idea of using neg publicity in a public forum to keep biz's in check. Much better than government regulation. But you can't bring it about by being a retarded consumer.

Everyone here who declares they ain't buying Fixe b/c Kevin ain't warm and fuzzy are full of shit. If Fixe has the right gear at the right price, you'll buy it. Same w/ Totem or BD. Faux outrage.

I sold used cars for a month back in '84. Here's some of our customer service words for problem customers:
"Are you looking for a good buy? Well then, GOOD BYE!!"
"You need your wife here before you can negotiate the price? Take the car, go pick her up, let her drive it. After she's done, come back here and we'll dicker."

Holy Crap, this is probably the best of Boulder inner children of the corn self-implosion topic we've ever witnessed!

Dead African babies are rising to the zombie apocalypse as we speak....

THANK YOU FOR THE "HORROR"!!!

Buff Johnson wrote: THANK YOU FOR THE "HORROR"!!!

+1

LMFAO

Do dead african(zombie) babies climb?

Apparently so.

Just remember rules #1, #28, and #8, and maybe also #2 and #6

No worries Buff, I got a rule list up to #344. Sometimes I break them. Breaking rules gives me a warm fuzzy feeling inside, like I swallowed a small kitten.

(Zombieland Rules are now in effect until further notice)

Doh! So much fail! I missed the Zombieland reference. Too eager to make my own witty comment. So if Elena pops up is double tap the right strategy?

Hey folks, pardon the interruption to the stoning but before you crucify Kevin Daniels/FIXE USA please be considerate enough to thank him for his generous support of us climbers via the two prolific anchor-replacement organizations in the country, The American Safe Climbing Association (ASCA) and Climbing Magazine’s Anchor Replacement Initiative (ARI). Rhetorical question: what percent of climbers have donated, habitually or ever, to either? Stainless ain’t cheap but, oh boy, isn’t it pretty, especially when you’re flyin’ past it?

^^^^^+1

Sorry Delta Bravo...I would buy Fixe's wares if they were selling cams for $25 each. Fuck it...I'll pay full retail before I succumb to that BS. I make way to much $ to fuck around with someone over $25! Hell...most guys blow that on 4 meals at Burger King! LOL.