Recall Alert: GRIGRI 2
Submitted By: John McNamee on Jun 20, 2011
Petzl has issued a Recall for Replacement for all Petzl GRIGRI 2 units with the first five digits of the serial number between 10326 and 11136. Petzl recently became aware that excessive force applied to the lowering handle in the open position can cause internal damage that can disable the GRIGRI 2's assisted braking function. As a precautionary measure, Petzl is asking for the return of all affected GRIGRI 2's, to be replaced with revised versions. To date, seven such damaged GRIGRI 2ís have been reported worldwide, and no incidents as a result of this damage have been reported.
If you have a GRIGRI 2 with a serial number in this range, please stop use immediately and contact Petzl America at 1 (800) 932-2978 (toll free) or firstname.lastname@example.org to initiate an exchange.
For more information, please visit: www.petzl.com/us/page/recall-replacement-grigri-2-0 (Thanks, Perin!)
While the potential risk of an incident due to this issue with the GRIGRI 2 is small, our total commitment to the safety of our users has led us to make this decision. With the summer climbing season just beginning, Petzl understands that this recall comes at an inconvenient time and we are working hard to ensure that everyone receives their replacement GRIGRI 2 as quickly as possible. Everyone at Petzl is committed to resolving this issue. We ask you to accept our sincerest apologies for this inconvenience, and we thank you for your continued support.
Please note that, to ensure we can respond to all questions, Petzl will not be answering questions directly on these forums. We ask that you direct any questions for Petzl on this matter directly to the email address and toll-free number above.
|By Stephen Nance|
From: Boulder, CO
Jun 20, 2011
Sorry to hear the amazing, famous Grigri has been re-called, at least it is getting fixed, and Petzl is going through the process properly (paying for all shipping cost, dealing with the customer direct, etc.).
From: Tucson, AZ
Jun 21, 2011
Nice to see they are on top of this and getting it taken care of rapidly. Thanks.
|By Eric Bonin|
Jul 2, 2011
They were super easy to deal with too. Just sent mine back UPS, they sent me a label and all.
|By Annie Naylor|
From: Salt Lake City, UT
Jul 5, 2011
Petzl did an awesome job dealing with this recall. I emailed, the next day they sent me a free shipping label, I mailed off my grigri and got the new one less than a week later! Yeah, Petzl!