Black Diamond has my business for life.

These guys are the SHIT. Some asshole cramponed my bibler in several places at Camp Muir while I was high up on Rainier and BD offered to fix it for free and they paid to ship it back to me. They've also sent me piece of trekking poles I've snapped in the past. Just want to throw that out there. Customer service is a big deal to me and these guys come through. No I dont work for them lol

Yeah, I agree. I ordered a replacement section for my BD expedition trekking pole, but I was an idiot and ordered the wrong part. I emailed them to make sure I ordered the right part and they shipped the correct piece to me for free and let me keep the incorrect part.

That's what I call service!

I have to agree. I sent them some cams to be reslung and not only did they resling them ($5 each I think it was) but they replaced some trigger wires that had frayed for free.

If you check out my rack you can see I appreciate them.

Who did you contact? I tried to replace the poles in my i-tent and they didn't even give me the part number, just the price of replacement.

I've never had to replace anything from BD.
But their gear is so good, I've not had the
opportunity to--that's why I buy their stuff.

BD rules!!!!

BD replaced my BC skiis after they broke well after the warranty period.

I heard BD was bought out by a corporate giant recently. Not sure if this is true but I wonder if the company will change.

I have had good luck with their customer service department too and hope they will remain as good as they have always been.

As a last note I agree with the free advertising and logos on everything stated above. A few years back I started taping over logos and removing the noob stickers from all my gear.

Black Diamond ate my baby!

Karsten wrote: A few years back I started taping over logos and removing the noob stickers from all my gear.

Must suck to have tape on the bottom of your skis.

Thumbs up for BD.

I have had similar great customer service from them as well. A few months ago I was going up to City of Rocks. I went in a few days before to purchase a new harness for my daughter. Without going into details, they were having problems with their computers which prevented me from getting the harness that night. They called me the next day and offered to give me a discount on the harness as well as a store coupon. Never did I expect anything like that. They went well out of their way to correct the issues, and more than made up for my lost time.

I'm a fanboi as well. We'll see if anything changes after the buyout. But for the time being they are still a class act in my book.

I had a half dome helmet that I had owned for almost a decade. The plastic buckle broke (ironically hit by a falling rock while the helmet was not on my head, I was standing far away when it happened). I took it in to their warranty department (I like that I live in SLC) and they offered me a new helmet at wholesale. More than reasonable resolution considering how long I'd had the helmet and that the breakage was not due to any malfunction.

And they make the best outdoor hardwear ever. There's a reason they're at the top of the game.

im buying a new set of tools this winter and im pretty torn because I've heard petzl tools are much better, but I know Petzls CS sucks

Dhamma wrote:im buying a new set of tools this winter and im pretty torn because I've heard petzl tools are much better, but I know Petzls CS sucks

buy them from REI or somewhere similar that will deal with it ... it pays to buy from a big box store sometimes

Dhamma wrote:im buying a new set of tools this winter and im pretty torn because I've heard petzl tools are much better, but I know Petzls CS sucks

Tools don't break (excepting picks). Buy on performance. (Yes I love my Nomics).

Mike Larson wrote: Tools don't break (excepting BD picks). Buy on performance. (Yes I love my Nomics).

Fixed that for ya.

I when I was lived on Salida I met one of the reps good people. great gear.

TP in SLC wrote: Haters will hate. The thread is about how great BD customer service is...which is true!

This thread is about BD customer service, and, apparently, it isn't uniformly good. For instance, I will tell you the tale of two cams: One cam, a yellow little fellow, was made by Omega Pacific. His owner overcammedd him and had trouble removing him, severing the trigger wire. The owner sent Omega Pacific an email asking what he could do? They sent him a requisition, he sent the cam in, and they quickly repaired and returned it to him pronto and free of any charge beyond his initial shipping costs. The owner was very happy!

Another cam, a wily little Red C3 cam that had served his owner well, got into a little trigger wire problem himself. His owner, heartened by Omega Pacific's good example thought to himself, "Surely, Black Diamond, a very reputable gear company, will match or better OP's efforts!" He sent an email to BD and got back a response informing him that besides his initial shipping, he'd owe $10 for repair as well as $12 in shipping costs. The owner frowned, but thanked his lucky he stars he had recently bootied another Red C3 and wouldn't have to deal with that noise.

So, as we can see from this tale, although the haters will hate, customer service can vary widely and doesn't always have a happy ending. I'm not writing BD off, but it causes me to wonder. I would also like to mention that I've personally had very excellent customer service from Mountain Tools, Omega Pacific, and Yosemite Bums/Evolv.

All the free triggers in the world won't make that Link cam any less of a piece of crap.

just sayin..

In my experience BD has great customer service.

Tea wrote:All the free triggers in the world won't make that Link cam any less of a piece of crap. just sayin.. In my experience BD has great customer service.

Heh. I pretty much expected that line. Or maybe something about my cam placing abilities. The link cam has held up great for four or so years, but I know, I know, haters gonna hate! We'll leave that discussion to another thread or five.... All I know is that in my experience BD customer service has been very so-so. Getting overcharged on a cam and then getting a bit of a gouging on the repair later sucks a bit. Not my problem anymore though, I gave the cam to a friend. Not saying the customer service or the company sucks, just sayin.

Bob Packwood wrote:Pledging your allegiance to a corporate entity that does the bulk of it's manufacturing in China?

I am pretty happy that BD does their manufacturing in China. It goes along with the rest of their philosophy as outdoor gear manufacturers: they want to produce the highest quality gear possible.

Compare their current Camalot manufacturing workforce (adults who are making above the local economy median wage who are proud to have high-paying factory work) with their prior workforce (seasonal workers, mostly climbers and skiers, who felt underpaid and were often coming to work stoned). Which workforce do you want making your climbing protection.

MARKET FORCES at work. I am pleased that they are seeking the highest quality craftsmanship they can find.